Network Innovation Lead, Honor
More information about location
In-home care network
Be an early applicant
In-home care network
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
To change the care industry by building the first-of-its-kind care network and expand the world’s capacity to care.
Role
Who you are
- This role is ideal for someone who thrives in ambiguity, builds structure where none exists, is energized by turning data into decisions, and has experience executing successfully designed pilot initiatives
- You should be comfortable operating at both the strategic level (framing a pilot thesis, presenting results to senior leadership) and the tactical level (building a tracker, QA-ing vendor data, writing a process doc)
- This role requires availability during general company working hours but specific start and stop times are flexible based on geographical location
- Required Bachelors degree
- Preferred Masters of Business Administration, Healthcare Administration, Business Analytics / Data Science, Management / Strategy (MiM Programs)
- Desirable experience in Management Consulting, Data / Analytics and Information Systems
- Desirable certifications in Lean / Six Sigma, experience with data-related tools (e.g. Looker, BI platforms), or Project Management (PMP)
- Mission First: Demonstrate a genuine passion for our mission. Prioritize decisions and activities that move the mission forward
- Always Push: Set a high bar for yourself and others, knowing that mediocrity isn’t an option. Set ambitious goals,always strive for better, and commit to delivering top-notch service and outcomes
- Get Stuff Done: Make tangible progress, delivering quality and timely results
- Find Those Better Than Yourself: Seek out those that are better than you internally, listen to them, actively engage them in meaningful work, and develop alongside. Recognize and collaborate with exceptional talent and support their movement through the organization
- Fly High and Dive Deep: Operate at all levels. Know when to stay connected to the details to enable execution and when to stay high level and empower others
What the job involves
- The Network Innovation Office (NIO) exists to identify, validate, and scale new capabilities across the Home Instead franchise network
- We serve as the proving ground and catalyst for growth initiatives - vetting what comes in, managing how it gets tested, and determining what earns the right to scale
- Our work spans pilot design and management, strategic partnerships, vendor approvals, change management, and cross-functional coordination to maximize network adoption and successful utilization of vetted internal products
- As a Network Innovation Lead, you will be the operational backbone of this pipeline
- You will project-manage pilots end-to-end, build the analytical frameworks that determine whether a pilot succeeds or fails, and own the transition of validated pilots into scaled programs
- You will work closely with cross-functional teams, franchise owners, vendors, corporate partners, and senior leadership to ensure that what we test is rigorous, what we learn is documented, and what initiatives that lead to growth get deployed
- Own pilot execution end-to-end: Manage the full lifecycle of innovation pilots from design and scoping to franchisee recruitment through launch, monitoring, evaluation, and close-out. Build and maintain project plans, RACI matrices, risk logs, and stakeholder communication cadences
- Build and apply analytical frameworks: Define success metrics and KPIs for each pilot. Collect, clean, and analyze quantitative and qualitative data to determine whether pilots meet thresholds for scale. Produce clear, decision-ready readouts for leadership
- Drive the pilot-to-scale transition: For pilots that demonstrate success, develop rollout plans including phasing, change management requirements, training needs, vendor contract considerations, and network communication strategies
- Manage the innovation intake and evaluation process: Operate the NIO’s tiered intake framework, scoring incoming ideas and vendor proposals against strategic criteria and making go/no-go recommendations
- Partner with vendors and external stakeholders: Serve as the primary project management point of contact for vendor and other corporate partners during pilots (e.g., strategic partnership pilots). Coordinate deliverables, timelines, data sharing, and issue resolution
- Collaborate cross-functionally: Work with Marketing, Sales, Franchise Business Consultants, Legal, Engineering and other HQ teams to align pilot design with broader network priorities and ensure field insights inform enterprise decision-making
- Communicate insights and recommendations: Translate complex analyses into clear narratives for diverse audiences—from franchise owners to C-suite. Develop executive summaries, dashboards, and presentations that drive alignment and action
Our take
Longer life expectancy and an aging population has resulted in the significant growth of the home-based care industry, as nearly 90% of people over the age of 50 wish to live in their homes as long as possible.
Honor is a technology-enabled home care company that partners with local care agencies, who leverage its infrastructure to handle back-office functions such as billing, scheduling, and staffing. The company currently provides non-medical home care services to people across the United States, supporting over 100,000 care professionals.
Boasting the world's largest home care network, the company's advanced care platform is revolutionising how society cares for older adults. Powering over 1 million hours of care each week and with several key leadership hires announced over 2024, Honor is well set to see continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$70m
SERIES E
Oct 2020
$140m
SERIES D
Total funding: $322m
Company benefits
- Remote-First Work Model
- Company Equity
- Comprehensive Benefits - Including Health, Mental Health, Dental, Vision, and Life Insurance for You and Your Family
- 401k Matching
- Generous Vacation Policy
- Corporate Giving & Volunteering Programs
- Paid Parental Leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Seth Sternberg
(Co-Founder & CEO)Studied at Yale and has an MBA from Stanford. Started out as an M&A Lead at IBM, and co-founded Meebo in 2005. Was a Product Management Director at Google.
Sandy Jen
(Co-Founder)Studied Computer Science at Stanford and co-founded Meebo, acting as its CTO. Was an Engineering Manager at Google, and is also a current Board Member of Ultimate Impact.
Monica Lo
(Co-Founder & Strategy & Operations)Studied at Dartmouth, Stanford and Harvard Kennedy. Was an Associate at A.T. Kearney and Manager of Strategic Initiatives at Safeway.
Share this job
View 9 more jobs at Honor