Merchant Success Specialist, Instabee
€3.300 to €3.700 per month
Office located in Noord, Amsterdam
Parcel delivery an eCommerce logistics solutions
Job no longer available
Parcel delivery an eCommerce logistics solutions
201-500 employees
Job no longer available
€3.300 to €3.700 per month
Office located in Noord, Amsterdam
201-500 employees
Company mission
To create a new convenient home delivery service where consumers never have to worry about where their parcel is.
Role
Who you are
- This is a great opportunity for someone with strong client-facing experience, a proactive mindset, and a passion for operational excellence
- Are a natural relationship-builder who thrives in fast-paced environments
- Are a true communicator, bringing crisp & clear messages to your audience
- Bring at least 3 years of experience in customer support or account management — especially in client-facing roles
- You have an interest in operations and/or logistics - you know how operations performance can effect client discussions
- Have a proactive mindset and passion for creating great experiences
- Feel confident working with numbers, spreadsheets, and performance reports
- Have strong analytical skills — you enjoy spotting trends and proposing improvements
- Are fluent in both Dutch and English
- You have an MBO or HBO diploma
- Bonus: Have knowledge of the Benelux e-commerce market
What the job involves
- We’re looking for a Merchant Success Specialist to help us deliver an exceptional experience to our e-commerce merchants in the Netherlands
- As a Merchant Success Specialist, you'll play a pivotal role in ensuring our e-commerce merchants are highly satisfied and maximize their partnership with Instabee
- You are a key part of our entire e-commerce merchant process, from initial onboarding to long-term success
- You'll work hands-on with daily operations, dive into data, and provide essential support to our Account Managers, Key Account Managers, and Sales Leads
- By fostering close cross-functional collaboration, you'll directly enhance merchant experience and overall performance
- You'll blend a service-oriented mindset with excellent customer interaction principles and a curious, analytical approach, driving merchant success while continuously refining our processes
- Your role is central to operational and cross-departmental collaboration, boosting the success of both Instabee and our valued merchants
- You’ll also play a key role in supporting one of our main enterprise clients, as part of a dedicated internal team
- This is a high-impact, cross-functional position where you’ll collaborate closely with internal teams, proactively resolve issues, and ensure smooth operational performance
- Be the main point of contact for a portfolio of merchants (without a dedicated KAM), answering daily questions and resolving issues across delivery, invoicing, product updates, and more
- Onboard new merchants by guiding them through system setup, integrations, and Instabee tools — ensuring a smooth and efficient start
- Manage and regularly update merchant account settings, including company information, price lists, and new feature implementation
- Manage merchant communications, including proactive updates on performance, operational changes, product rollouts, and peak season planning
- Investigate and resolve operational issues (e.g. delivery delays, label errors, address mismatches) by working closely with internal teams in Operations, Customer Service, Tech, and Terminals
- Create and share performance reports, helping merchants understand key metrics such as delivery success rate, pickup delays, and parcel volumes
- Support merchants with invoicing and billing tasks, including missed invoices, surcharges, credit notes, and data clarification
- Coordinate with our Key Account Managers (KAMs) by providing insights, reports, or preparation for merchant meetings and case studies
- Monitor trends and merchant feedback to identify opportunities for improvement and process optimization
- Act as a connector between departments, ensuring that merchant needs are clearly communicated internally and solutions are delivered efficiently
- Support daily and weekly operations for one of our largest Benelux clients
- Attend internal and external performance check-ins
- Track KPIs and help drive improvements in operational performance
- Collaborate with the account team to ensure service quality and smooth communication
- Dedicate part of your time (~50%) to this high-impact account
Our take
Instabee is a Nordic delivery technology company aiming to make online shopping feel smoother and more convenient for both retailers and consumers. It operates across 6 European markets and has quickly become a major player in the world of eCommerce logistics, helping thousands of merchants deliver parcels to millions of customers every year.
The company specialises in home deliveries and parcel locker solutions through its consumer-facing brands, Budbee, Instabox, and Porterbuddy. Its platform gives shoppers greater flexibility over how and when they receive their orders, whether that's through tracked home deliver or lockers.
Instabee was created through the merger of Budbee and Instabox, bringing together two fast-growing delivery businesses under one group. By combining Budbee's strength in home delivery with Instabox's parcel locker network, the company was able to expand its reach and build a more complete delivery ecosystem. The addition of Porterbuddy has further strengthened its presence in the Nordic market too, helping Instabee continues its push to modernise last-mile delivery.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2022
$41.9m
LATE VC
Jan 2021
$55m
LATE VC
Total funding: $144.3m
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Alexis Priftis
(Co-Founder & CEO)Alexis previously co-founded Unity Beauty Group and served as the CEO at Parelle Cosmetics.
Fredrik Hamilton
(Co-Founder & Board Member)Fredrik is also the Founder of HEMLA.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 1 more job at Instabee