Manager of Retention, Evolve
$113-147k
+ Uncapped monthly commission (with on target earnings of 20% of annual salary) based on team/ individual performance
More information about location
Making vacation rental easy for everyone
Be an early applicant
Making vacation rental easy for everyone
1001+ employees
Be an early applicant
$113-147k
+ Uncapped monthly commission (with on target earnings of 20% of annual salary) based on team/ individual performance
More information about location
1001+ employees
Company mission
To make renting a vacation home easy for both guests and owners by offering verification and 24/7 support.
Role
Who you are
- 5+ years of sales, retention, or account management experience
- 3+ years managing or coaching teams. Track record of developing talent and driving team performance
- Strong communicator. Clear and direct in both group and one-on-one settings
- Strategic thinker and problem solver. Seeks information, and delivers results in complex situations
- Highly organized with strong prioritization skills. Able to delegate effectively and manage multiple workstreams
- Customer obsessed. Deep commitment to owner satisfaction and quality outcomes
- Culture builder. Demonstrated ability to foster a positive, inclusive, and high-performance team environment where individuals feel supported, motivated, and accountable
- Curious and growth-minded. Eager to learn and committed to ongoing personal development
What the job involves
- As Manager, Retention, you will lead an established team of 8-12 individual contributors dedicated to maximizing the value of our existing owner base
- You'll oversee a high-performing group focused on engaging at-risk owners, understanding their challenges, resolving pain points, and re-establishing their confidence in Evolve's services
- Working closely with senior leadership, you'll drive continuous improvement across retention strategy, team performance, and cross-functional collaboration to reduce churn and strengthen long-term owner relationships
- This role also oversees the Sold Property function within the Retention team
- The Manager, Retention is responsible for leading teammates who engage buyers of existing Evolve properties, guiding them through the listing transfer process to successfully onboard new owners onto the Evolve platform
- This includes developing a deep understanding of the end-to-end transfer workflow and supporting team members in refining their approach to consistently meet the company's transfer goals
- Lead and develop the Retention team, housed in the Account Management organization — including ongoing hiring, coaching, performance management, and training
- Foster a high performing, customer-obsessed culture with full team involvement, helping members consistently meet and exceed individual and team performance metrics
- Consult with at-risk Evolve owners to understand their challenges, resolve them effectively, and re-sell them on Evolve's services and platform value
- Partner with department leadership, Product, and other cross-functional teammates to continuously refine processes, products, and programs that improve owner experience and reduce churn
- Own team metrics including save rate, case volume, retention spend, and owner satisfaction — setting targets, tracking trends, and driving performance improvement
- Serve as the internal subject matter expert on retention strategy — identifying systemic issues driving churn and championing company-wide improvements to increase save rates
- Analyze owner feedback and departure trends to surface actionable insights for senior leadership and cross-functional teams
Our take
Evolve is a hospitality company offering 5-star experiences to rental customers in highly vetted properties. It takes a direct hand in guest experience management, from preparing and vetting properties, to fine-tuning stays in response to client feedback.
Launched in 2011, Evolve came to the game shortly after Airbnb. However, where Airbnb makes vacation rental possible for everyone, Evolve aims to make it easy. This is a difference it has made great pains to stress, perhaps a hangover from the misconceptions it faced from VCs when raising initial funds.
Evolve serves thousands of homeowners, with over 10 million guest customers. As home rentals continue to be popular, and with the market in need of quality control, Evolve’s 5-star focus enables it to stand out and secure a good position for the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$100m
LATE VC
May 2020
$25m
SERIES E
Total funding: $224.2m
Company benefits
- Onsite gym
- 401(k) matching up to 4%
- Free travel credit and discounted stays
- Monthly all-company meetings
- Happy hours
- Baseball games and holiday parties
- Community groups
- Paid leave for new parents
- Work from home opportunities
- Health insurance
Company HQ
Central Business District, Denver, CO
Leadership
Brian Wegan
(Founder & CEO)They studied at Boston College and the University of Virginia School of Law. They were an Associate Attorney at Gunderson Dettmer, and VP of Exclusive Resorts.
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