Product Operations, Slash

• Is a true hungry generalist. There is a lot of work to be done and you have to be comfortable wearing multiple hats
• Knows SQL
• Has 4+ years of experience in operations, product, or customer success roles
• Demonstrates strong project management skills and ability to drive multiple initiatives simultaneously
• Shows excellent written and verbal communication skills
• Has experience building and leading customer-facing teams
• Brings strong analytical skills and data-driven decision making
• Is technically savvy with experience using operational tools (Retool, etc.)
• Can balance competing priorities while maintaining high attention to detail

Desirable

• As our Product Operations Lead at Slash, you'll be the critical bridge between our product, engineering, and customer-facing teams
• This role combines strategic thinking with hands-on execution to ensure our operations run smoothly while maintaining high customer satisfaction
• You'll own key operational metrics and build scalable processes that enable our rapid growth
• Lead and optimize our customer onboarding process, working closely with compliance, banking partners, and internal teams
• Own and drive key operational KPIs including onboarding timelines, response times, and dispute resolution metrics
• Build and manage a high-performing customer support team through hiring, training, and process improvement
• Create and maintain comprehensive support documentation and training materials
• Build internal dashboards and reporting systems to monitor team performance and identify optimization opportunities
• Collaborate with product and engineering teams to relay customer feedback and shape product roadmap
• Develop and maintain standard operating procedures for various customer-facing processes
• Create and optimize email sequences and customer communication templates