Head of Sales, Fresha
UK & Ireland
4+ days a week in office
Booking software for beauty & wellness brands
Be an early applicant
Booking software for beauty & wellness brands
501-1000 employees
Be an early applicant
4+ days a week in office
501-1000 employees
Company mission
To empower beauty and wellness businesses and help millions look and feel their best.
Role
Who you are
- We’re growing fast, so this is a great opportunity for someone looking to work in a fast-paced business who likes to work autonomously, enjoys a challenge, and wants to make a big impact
- B2B commercial leadership experience in a Saas, digital sales, online marketplace or payments company
- Proven track record of success with selling into the SMB market segment
- Highly tactical and can also think big picture
- Strong leadership skills with a proven track record for target and KPI delivery
- Self-motivated, hungry for success with a desire to progress within a fast-paced, success-driven global business
- Analytical and very confident working with data
- Customer centric
- Excellent communication and listening skills
- Excellent time management and planning skills
- High work ethic
- Flexible and comfortable working in a fast-paced and changing environment
- Creative thinking and problem-solving mindset
- Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
- Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required
- Self-starter and highly proactive approach
What the job involves
- Given our exciting and progressive growth plans, we are looking for an exceptional Head of Sales, UK & Ireland to come and join our global business, based in our London HQ
- Reporting directly to the General Manager, UK & Ireland and working closely with the wider Leadership team, you will be accountable for executing our sales strategies and tactical plans to deliver sales targets through Inbound and outbound channels
- Strategy & Planning:
- Develop and ensure the execution of a go to market strategy, sales strategies, and achieve sales and market share objectives across the region
- Execute and drive end-to-end sales cycles (planning, prospecting, lead distribution, territory planning, sales execution, pipeline/funnel management) and provide accurate reporting and forecasts
- Follow the blueprint and ensure that sales processes are collected and followed to improve operational efficiency, sales productivity, and customer satisfaction. These processes include forecasting and pipeline management, discount approval policies, payment processing requests, hiring, and training procedures
- Collate Partner feedback and quantify new feature requests in terms of our opportunity to win Prospects
- Align with the global sales leaders in each market
- Performance Management:
- Set, communicate, and manage performance expectations, ensuring the achievement of monthly, quarterly, and annual targets for the sales function
- Effectively manage the sales funnel, ensuring KPI’s are achieved, and conversion rates are optimized to deliver consistent incremental improvement
- Ensure efficient and accurate use of Hubspot to represent the workload of the team and ensure we maximize efficiencies and efforts of the team
- People Development:
- Recruit, develop, and retain talent, building a team of highly successful sales consultants
- Motivate, drive, coach, and empower the team with the skills to provide first class service to all prospective and existing Partners of our world-class platform
- Develop training programs and implement personal development plans for all team members
- Ensure the Commercial teams have the tools and resources they need to be successful, such as product training and literature, sales “playbooks,” negotiation training, etc. Plan team events to build enthusiasm and culture
- Additional And Ad-hoc Duties Include:
- Work with cross-functional departments to align on goals that facilitate the achievement of our key objectives
- Take on reasonable additional or different duties when asked in order to meet business needs
- Ensure positive partner experience through effective communication, swift resolution of partner inquiries and demonstrate sound decision-making/problem-solving
- This list is not exhaustive and there may be other activities you are required to deliver
Salary benchmarks
Our take
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its centralised marketplace, while beauty and wellness businesses and professionals use its all-in-one platform to manage their entire operations through a range of intuitive software and fintech solutions.
The company has taken a different approach compared to rivals in the salon management space. Rather than charging monthly, its software is free to use, and charges only when a booking is made through the system. Fresha's platform also offers a range of financial products such as point-of-sale, customer records management and marketing automation, making it an appealing option for salon operators. This has allowed the company to swiftly build a network of merchants for its marketplace and collate over 110,000 partner businesses processing over 1 billion appointments booked to date. The marketplace also creates revenue potential for partner companies through its online bookings, building integrations with social media brands like Instagram and Facebook.
Now that Fresha has solved the chicken-and-egg problem of starting a marketplace, it is using its market position to scale quickly. It now has 130,000 partner venues and is working in 120 countries. Between 2021 and 2023, it enjoyed 190% growth in its global bookings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Dec 2021
$52.5m
SERIES C
Jun 2021
$100m
SERIES C
Total funding: $195m
Company benefits
- Work from home opportunities
- Fast track career progression
- Travel coverage when visiting teammates - through workshops and social events
- A vibrant and collaborative company culture
- Company social events
Company HQ
Old Street, London, UK
Leadership
William Zeqiri
(CEO)Previously VP of Technology at Dubai Holding (investment management). Digital Services Manager for New Zealand Human Rights Convention
Nick Miller
(Product Chief)Previously a Programme Manager for New Zealand Trade and Enterprise. Founded a business with William in 2005 (a strong signal of their partnership)
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