Executive Director of Growth & Client Services, ustwo

$250-300k

Full-time employees also qualify for ustwo's Profit Share Scheme, in which the studio group shares up to one-third of operating profits with all employees, subject to hitting certain safety thresholds and targets

Senior and Expert level

New York

More information about location

2+ days a week in office (Brooklyn, NY)

Digital product studio

Job no longer available

Digital product studio

101-200 employees

B2BEnterpriseDesignProduct Management

Job no longer available

$250-300k

Senior and Expert level

New York

More information about location

2+ days a week in office (Brooklyn, NY)

101-200 employees

B2BEnterpriseDesignProduct Management

Company mission

To help clients have confidence in a new future by creating breakthrough experiences.

Job

Company

Role

Who you are

Experience in setting and actioning the strategic direction for growth in support of the overall global growth strategy with the commercial data to back that up
Has expanded the client base of past organizations, created and built lasting client relationships, improved market positioning, and all it takes to increase the quantity and quality of demand
Have proven success in managing, leading and growing senior BD teams in multiple locations. You know how to gain the best out of the people you work with and support individuals growth and development, deepening their skills and experience
Able to demonstrate that you are impactful in your communication style, a true storyteller. You know how to hold a room and how to convince more conservative stakeholders through a strong POV, empathy, insights and persuasion skills
Has strong commercial acumen, you can evaluate aspects of the entire BD journey from initial client conversations to proposals to deal closing, and spot areas of new opportunities as well as areas for concerns
Is client oriented, you have grown accounts from single projects, are well versed in client life cycles and understand how to offer value for clients over the long term
Has a deep appreciation for the value of strategy, design and product in all its forms. You have experience of working closely with other disciplines and will bring a mindset of learning together
Thrives in uncertainty and have the ability to create clarity for others when navigating difficult projects or relationships
Has had past success in supporting teams in reaching their full potential and knowing what it takes to motivate a diverse and talented team
Is known in the market as a talented thought leader in your field and are hungry to learn, curious about the world, the market, your industry and your own passions

What the job involves

Ustwo is seeking an exceptional and experienced Executive Director of Growth and Client Services
This role will sit on the Global Executive Leadership Team and will be accountable for creating, driving and delivering ustwo’s growth strategy
The role will be based in the US and will report into the CEO
As a member of Executive Leadership, you will have a core set of responsibilities for the overall growth and operational health of the business that overarch discipline-specific ones
The key responsibilities of which are: designing and activating the growth strategy by leading and inspiring the growth and client service teams to drive impact and achieve agreed growth goals, leading your own portfolio of business development and client relationship management activities, working in partnership with the CEO and growth leaders to create a coherent marketing strategy, awareness of and accountability for near and long-term company financial goals, driving agreed company strategic initiatives and inspiring the studio through your own POV and actions as a leader
Leading the Growth and Client Service teams, you will be responsible for the overarching leadership, wellbeing and development of these distributed teams, in alignment with ustwo culture and values

Our take

ustwo is a group of digital product studios where creativity and cutting-edge technology blend together to create award-winning solutions. With a focus on design and tech excellence, ustwo partners with clients to tackle challenges and transform ideas into tangible, impactful products.

At the heart of ustwo's process is a focus on the user. By understanding customers needs and outcomes, it crafts unique, innovative solutions that go beyond the ordinary. Driven by the belief that technology should improve lives, ustwo aims to bring joy and value to ever project it takes on, turning complex problems into simple, delightful solutions.

It's also a B-Corporation, standing for social and ethical responsibility, integrating these values into its work and relationships with clients. And it has an impressive portfolio, including major brands like LEGo, Fresenius medical Care, Go Go, Bots, and the Body Coach. Known for its groundbreaking work on mobile ticketing platform DICE and the cionic game Monument Valley, ustwo continues to push boundaries, striving to create fun, meaningful products that improve lives and inspire positive change.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

B Corporation

-2% employee growth in 12 months

Glassdoor (4.2)

Company

Company benefits

Healthcare coverage
Retirement savings
Profit share
Wellness & resilience benefits
Inclusivity training
People manager training
Referral bonuses
Annual growth & development
Work from anywhere policy
10 weeks & 10K at 10 years
5 days vacation at 5 years
3 month sabbatical at 3 years

Company HQ

London, UK

Leadership

Nicki Sprinz

(CEO)

Initially joined ustwo in 2014 as a Business Director, since then they have worked in a number of roles, becoming CEO in 2024. Previously worked as a Writer for the Guardian and freelance before working at NHS Health Scotland, Whitespace, and Made By Many.

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