Client Success Manager, Veho
$110-130k
+ Equity and Commission
More information about location
Last-mile delivery logistics for eCommerce
Job no longer available
Last-mile delivery logistics for eCommerce
501-1000 employees
Job no longer available
$110-130k
+ Equity and Commission
More information about location
501-1000 employees
Company mission
To revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.
Role
Who you are
- This requires a high degree of business acumen, strategic thinking, problem-solving, understanding of operations, cross-functional partnership, and an entrepreneurial mindset
- BA/BS degree or similar college-level education
- 4+ years of relevant professional working experience, experience in a start-up (Digital/Technology), Operations or entrepreneurial/founder experience
- High degree of emotional intelligence
- Proven success in solving operational challenges with a creative, data-first approach
- Experience building relationships with executive-level external clients through active listening
- Experience in data analysis; strong Excel/Google Sheet skills, SQL is a plus
- Leadership in developing world class client presentations/QBR leadership
- Ability to thrive in a fast-paced environment and meet specific goals
- Advanced level of cross-functional collaboration and execution of changes to established processes
- Experience within consulting, logistics, e-commerce, or transport-tech industries
- Experienced in on-boarding clients; implementation and integration experience
What the job involves
- The Client Success team is the client account P&L owner for Veho and the primary point of contact for the entire relationship
- As a Client Success Manager at Veho, you will use your dynamic set of skills to build relationships with external clients and solve their delivery and returns challenges
- The Client Success Manager will create value for Veho’s clients by delivering on our commitments and innovating new product or service offerings to meet their transportation needs
- This person thrives on building excellent relationships with your clients while identifying opportunities to increase our book of business and top-line revenue opportunities
- Retain and grow revenue within your portfolio of accounts
- Manage strategic client relationships; ensure operational alignment, error management, and continuous improvement
- Own regular operational client cadence and relationships with your respective book of business
- Partner with the Veho Expansion team to develop a client expansion strategy that addresses our client's needs and grows the partnership
- Understand and drive insights into client business goals as well as anticipate future needs to deliver efficient solutions
- Help develop standard methodologies and process strategies in a high-growth, evolving business unit
- Drive planning sessions to ensure our clients can fully utilize Veho to meet their performance, delivery, and operational efficiency goals
- Conduct quarterly business reviews and check-in points with key clients to identify any performance gaps, volume changes, and wins
- Understand client challenges using your strong interpersonal skills and data-driven approach to problem-solving
- Elicit client feedback to act as an internal advocate for our clients
- Communicate regularly with the customer to evaluate satisfaction
Our take
Over 2M online merchant ship over 165B packages to doorsteps across the United States every year. Every one of those deliveries represents a potential difference between happy customers willing to purchase again and refer friends, and a WISMO ("where is my order?!") catastrophe.
Veho is seeking to turn those deliveries from a risk into an opportunity for online brands. The next-day delivery platform leverages a gig economy workforce and its modern communication platform to create a greatly improved last-mile logistics experience for brands and their customers.
Now that the company has been able to build out an impressive technology platform - think optimized routes and driver-customer communication channels - it is now seeking major geographic expansion.
The company is facing competition from both traditional delivery companies like FedEx as well as newer venture-backed attempts to disrupt the space like Deliverr. However, its already impressive economies of scale and customer experience means it is well positioned to dominate the market in the coming years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$170m
SERIES B
Dec 2021
$125m
SERIES A
Total funding: $303.4m
Company benefits
- Competitive salaries
- Meaningful equity opportunities
- Paid time off
- 401(k) retirement plan
- Medical, dental, and vision insurance
- Life insurance
- Short & long-term disability insurance
- FSA & HSA accounts
- Paid parental leave
- Wellness programs, perks, and discounts
Company HQ
Manhattan, New York, NY
Leadership
Itamar Zur
(Co-Founder & CEO)Itamar previously worked as a Sales & Customer Success Manager at Monday.com. Before that, he worked as a Brand Manager at Procter & Gamble.
Fred Cook
(Co-Founder & President)Fred previously served as the VP Marketing of P4P Marketing. Before that, he Co-Founded Gondola where he served as the CEO for 1 year. He also co-founded OneMove where he served as the CEO for 2 years.
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