Senior Lead Site Reliability Engineer, Klaviyo
$220-330k
3+ days a week in office
The only CRM built for B2C
Be an early applicant
The only CRM built for B2C
1001+ employees
Be an early applicant
$220-330k
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- Have 10+ years of experience and have architected, built, and delivered at least one complex system
- Have multiple years of proven experience building products that matter and pushing yourself and your team to be better engineers and build a product with passionate advocates
- You can build & scale complex distributed systems including solving problems in sustainable ways, balancing pragmatic development with ideal architecture, breaking through technical obstacles with vigor, and leading teams through crises by working side by side with them in the trenches
- You have demonstrated experience successfully navigating the tradeoffs of technical design decisions, risk assessment, and mitigation activities
- Enjoy shipping code early & often in an agile fashion, pairing with product management to craft better software by soliciting feedback from thousands of end users
- BA or BS Degree in Computer Science, related field, or equivalent experience
What the job involves
- As a Senior Lead Site Reliability Engineer joining the SRE team, you can expect to lead the technical direction and strategy for business-critical areas of the SRE organization
- You will lead by example for how we design and evolve the observability strategy and incident management process we use at Klaviyo, including rolling out new patterns and standards and growing the SRE team
- You will set direction and roadmap, working across the entire engineering org to do so
- The SRE team builds foundational backend services, tooling, and automation to allow product teams to scale, monitor, and operate their software reliably and securely
- Senior Lead SREs are team players who work across SRE and product teams as needed to advance the architecture and performance of software systems and train their peers in topics such as debugging distributed systems, building self-healing applications and eking out every drop of performance possible
- Provide technical leadership to drive technology choices and architectural decisions across multiple teams and provide solutions for complex problems around platform scalability and best practices
- Design and build platform oriented solutions to Klaviyo engineers’ biggest pain points and shared challenges with an eye towards future growth, efficiency, and standardization at scale
- Collaborate with other Senior Leads to create a cohesive technical vision across multiple roadmap items that are built across multiple teams
- Mentor multiple engineers to develop new technical leadership for the company Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines. All engineers are expected to become extremely proficient in the technologies we use (not exhaustive):
- Python, Django, Celery
- MySQL, RabbitMQ, Redis, Apache Pulsar
- Bash, Puppet, Terraform
- AmazonWeb Services (EC2, RDS, Aurora, etc.), Kubernetes on EKS
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
2 people
Meet Blake, Manager of New Hire Onboarding
Our mission
Base Camp provides a best in class onboarding program, fueled by 'just in time' learning throughout a new hires' first 100 days.Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Flexible holiday scheme
Company values
- Put customers first: We prioritize our customers > customers’ customers > team > ourselves. We empathize deeply with our customers by walking in their shoes and solving their greatest pain points. We start with what’s best for the customer, not what’s best for us, and work backwards, delivering experiences our customers will talk about.
- Win together: We’re one team, we get to know each other, we’re okay with conflict and willing to disagree and commit. We are honest, direct, transparent, and respectful. We seek and incorporate diverse perspectives and assume good intent.
- We’re 1% done: We’re just getting started – our greatest products, work, and achievements are in front of us. We have a beginner’s mindset – we see the opportunities to build and improve and have the ambition to go after them. We benchmark against the best, aim to beat them, and celebrate when we do.
- Know the score: We’re clear about what success is for each project and how it ladders to our overall success. Results are what matter. Working hard is required, but it’s not success. We use data and past performance to motivate our future strategy.
- Be meticulous in your craft: We seek to do work so good that people rave about it. We are rigorous, thorough and prepared. We are or expect to be the experts everyone in the world turns to.
- Move fast, no shortcuts: Speed matters. We set ambitious deadlines, we like short cycles and being first to market. We don’t skip critical steps or requirements to make a date. We’re comfortable living in the grey and making judgment calls to decide what’s required and what’s not.
- Drivers wanted: No passengers — we’re proactive and engaged, and if we see something wrong it’s our responsibility to fix it or raise the issue to its owner. Have a vision and make sure it’s compelling. No job is beneath us. If it needs to get done, we’re happy to pick it up. We use and spend resources like they’re our own.
- Stay hungry, stay humble: We are insatiably curious learners; our slopes are very high. If we don’t know something, we’re world- class at figuring it out. We take calculated risks and sometimes make mistakes — we’re not perfect. When we fail, we learn from it and improve going forward. Feedback is a gift, even if it hurts sometimes. We don’t tolerate brilliant jerks.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
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