Customer Success Manager, Optimove
More information about location
Positionless marketing platform
Job no longer available
Positionless marketing platform
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To free marketing teams from the limitations of fixed roles, giving every marketer the power to execute any marketing task instantly and independently.
Role
Who you are
- 2-3 years of experience in Customer Success, Account Management, or similar role within a B2B SaaS company
- Strong project management and presenting skills – able to juggle multiple customers of various sizes, prioritize effectively, and maintain clear communication
- Excellent interpersonal skills and ability to establish quick rapport and trust with customers
- A positive and collaborative attitude, with a strong focus on teamwork and customer satisfaction
- Fast learner who can understand and articulate Machine Learning capabilities
- Growth mindset – always pushing yourself out of your comfort zone
- Excellent organizational skills and attention to detail
- Proactive and self-driven, able to identify and solve problems independently, without waiting for direction
- Must be eligible to work in the UK – we are unable to provide sponsorship at this time
- Willingness to travel
What the job involves
- Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO’s, CRM Leads, project managers and software developers to deliver outstanding results
- Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serves as the main point of contact with our valued customers
- This role requires highly effective management and people skills coupled with robust analytical capabilities
- The CSM is a valuable member of the customer-facing team
- The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment
- This role focuses specifically on our Digital Experience Platform, Opti-X and requires highly effective interpersonal capabilities coupled with effective project management skills
- Own and drive the overall client relationship, enabling them unlock value from their partnership with Opti-X
- Deliver engaging training sessions
- Be an expert in the Opti-X platform helping clients to enhance product adoption
- Adopt open communication with the client and schedule regular touch points to ensure and establish a trusted & strategic relationship
- Be the customer’s advocate internally by communicating requests and issues across departments
- Communicate major product updates and releases ensuring clients understand, adopt and implement new innovative capabilities
- Collaborate with Account Managers to secure renewals and identify upsell opportunities
- Communicate client feedback to the Product team to drive ongoing improvements and feature development
Salary benchmarks
Our take
When communicating to their existing customers, organizations need to take into account customers’ past, present, and future to maximize loyalty, retention, and lifetime value. Optimove is a marketing platform that equips companies with actionable insights by using both historical and predictive data to help them find out who their customer is and what they are doing.
The company works with hundreds of brands, which include Dollar Shave Club, SodaStream, Papa John's, and Staples. It has also built key partnerships with leading technology platforms, such as Facebook and Shopify to collect more data.
Optimove faces competition from multichannel marketing hubs such as Salesforce Marketing Cloud, and its challenge will be to continue differentiating itself. It currently does so, as well as with its various acquisitions and integrations, by segmenting customers and identifying different personas in real-time using its AI-led orchestration of multichannel campaigns.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (1 round)
Sep 2016
$20m
EARLY VC
Total funding: $20m
Company benefits
- Stock option plan: Our mid-management enjoy ownership stake in the company, feel more connected to the company’s business goals and (hopefully) take part in the financial rewards of a big exit one day!
- Career Development: More than two-thirds of our top and middle managers were promoted from within the company. We encourage internal mobility between departments and offices.
- Diversity & Inclusion: Our executive-sponsored program is committed to promoting diversity and inclusion through mentorships, partnering with non-profits, and providing internal training for more inclusive practices.
- Health and Wellness: Employees enjoy a weekly in-house session with a physical trainer and periodic free wellness check-ups. Those who jog or bike to work have showers in the office.
- Company Social Events: The Optimove family enjoys exciting annual employee retreats, bi-weekly happy hours and breakfasts and lots of free food, parties and events throughout the year.
- Family (and Pet) Friendly: We value a healthy work-life balance, with flexible work hours, an annual summer camp for younger children and (well-behaved) kids and pets are welcome, when necessary.
Company HQ
Garment District, New York, NY
Leadership
Pini Yakuel
(Founder & CEO)Having studied at Tel Aviv University, Pini worked as a Product Manager at NGG Global Consulting for 2 years before co-founding Mobius Solutions in August 2006. He left his role as CEO there to found Optimove in February 2009, working as CEO since.
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