Director of Product Management, Mastercard
$170-284k
Salary may vary by location.
Office located in New York City, NY
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
$170-284k
Salary may vary by location.
Office located in New York City, NY
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Bachelor’s degree or higher in Business, Finance, or related field
- 8+ years in product management, with at least 3 years in a leadership role within financial services, prior people leadership experience is required
- Proven experience managing and scaling complex product portfolios and cross-functional teams
- Strong analytical, communication, and stakeholder management skills
- Familiarity with CHS domains such as travel & lifestyle benefits, and digital presentment platforms
What the job involves
- The Director of Product Management for Cardholder Services (CHS) will lead a team of product managers focused on developing, scaling, and commercializing Mastercard’s optional benefit offerings across North America
- This role is pivotal in driving strategic roadmap execution, optimizing product performance, and ensuring CHS offerings deliver differentiated value to issuers and cardholders
- Strategic Roadmap & Product Leadership
- Own and evolve the strategic roadmap for CHS benefits for North America including airport services (lounge, fast track etc.), concierge, global data roaming, and digital benefits presentment platforms
- Translate issuer feedback and consumer trends into actionable product strategies that drive customer engagement, and revenue acceleration
- Lead cross-functional planning to ensure alignment across product, program management, finance, and global teams
- Partner with core product teams to develop and implement monetization strategies for core benefits
- Team Management & Development
- Manage and mentor a team of product managers, fostering a culture of ownership, innovation, and accountability
- Oversee day to day product management, operations, and partnership with global functions
- Commercialisation & Revenue Delivery
- Partner with finance, billing functions, and program management to manage purchase orders, revenue tracking, and forecasting
- Support the commercialisation of CHS benefits, ensuring clear value propositions and issuer engagement strategies
- Operational Excellence
- Drive process improvements in reporting, and vendor management to ensure scalable and efficient product operations
- Lead initiatives to automate reporting workflows for both internal and external purposes
- Stakeholder Engagement
- Collaborate with regional and global teams to ensure CHS offerings are positioned effectively across the region
- Represent CHS in issuer conversations, internal forums, and strategic planning sessions to advocate for product enhancements and market fit
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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