Customer Experience Specialist, HiBob
Payroll, Managed Services
+ Pre-IPO equity
More information about location
A modern HR platform powering productivity, engagement, and retention
Job no longer available
A modern HR platform powering productivity, engagement, and retention
1001+ employees
Job no longer available
+ Pre-IPO equity
More information about location
1001+ employees
Company mission
To create a modern work experience that empowers organisations to be remarkable.
Role
Who you are
- Experience in a Managed Services or Bureau environment
- Demonstrable UK payroll experience in a fast-paced, multi-client environment
- Strong knowledge of UK payroll legislation, HMRC regulations, and statutory payments
- Experience handling high-volume payroll processing with accuracy and efficiency
- Proven ability to optimise payroll processes and drive improvements
- Strong analytical skills with the ability to identify payroll discrepancies and anomalies
- Excellent communication skills to explain complex payroll matters clearly to clients and internal teams
- Experience using payroll software (bonus points for HiBob Payroll, Sage, Xero, or other cloud-based solutions)
Desirable
- Experience in SaaS technology along with Payroll
- Previous experience working with global teams
- Previous experience with Enterprise Customers
- Experience onboarding customers into a new managed service/ outsource function
- Experience using tools such as; Zendesk, Slack, & Asana
- Experience working with APIs and integrations
What the job involves
- As a Payroll Specialist within our Managed Services Bureau, you will be responsible for running multiple payrolls for our clients, ensuring accuracy, compliance, and timely processing
- You will work in a fast-paced environment with tight deadlines, requiring exceptional attention to detail and the ability to manage competing priorities
- You will also play a key role in optimising payroll processes and contributing to the setup and development of our Managed Services Bureau
- Run multiple payrolls seamlessly, ensuring accuracy, compliance, and timely submission under tight deadlines
- Optimise payroll processes and workflows, identifying efficiencies and contributing to the development of the Managed Services Bureau
- Resolve complex payroll issues by applying in-depth knowledge of UK payroll regulations, tax reconciliations, and compliance requirements
- Serve as the primary contact for payroll processing and issue resolution within the Managed Services Bureau
- Ensure payroll accuracy through thorough reviews and compliance with statutory requirements
- Handle high-volume payrolls, maintaining efficiency and quality under tight deadlines
- Proactively identify process improvements to enhance the bureau's payroll service delivery
- Support new client onboarding, ensuring data accuracy for retrospective and parallel runs
- Assist in training and mentoring junior payroll team members
- Effectively escalate complex issues while maintaining clear communication with clients
- We follow a hybrid working model, which means employees are expected to work from the office at least twice a week
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- Flexible hybrid working model
- Work from home allowance: to get your home office set up how you like it
- Volunteering days: Two days each year to support your community
- Employee referral program paying up to $2,500 for each successful referral
- Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
- Generous annual leave allowance
- Pension scheme or savings plan
- Birthday day off: Take the day off and receive a special gift
- Headspace subscription to help look after your mental health
- Cash allowance for health insurance
- Travel season ticket loan
Company values
- Bring me, win as we: When we come together as a global team, we can build something trailblazing. Every Bobber can show up as their authentic self, strengthening the connections in our village and having an exponential impact.
- Build the exceptional: Everyone contributes to building the exceptional at HiBob. We are leading the way in what a functional, flexible, and fun HR platform and mindset looks like.
- We do what we say: We are intentional and take pride in aligning our actions with our words. We deliver today on the promises we made yesterday. We actively use our product and seek to drive best practices.
- Trust and empower each other: Bobbers shine when those around them shine, too. We hire smart people who have the freedom to do their jobs in the best possible way.
- Interact with transparency and openness: Information is a resource to be shared, not a resource to be guarded.
- Grow through what we go through: We need to be agile and adapt. With every challenge and experience we go through, we learn, improve, and remain resilient.
Company HQ
London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously SVP of Technology at Kenshoo, VP of IT Business Management at VMware, and VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. He also spent two years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Joined HiBob in 2021 as SMB Customer Success Manager and grown to lead the Global SMB Account Manager team in the Customer Growth division, driving scalable growth and success with global customers.
Joined the CX team in 2018 and helped build the SMB CSM team as one of its first members. Has progressed through leadership roles and is now Head of SMB Customer Success, driving adoption & retention.
Joined as a Customer Success Manager in 2022 before moving to our Sales Engineering team after 18 months. Has since been promoted to Senior Sales Engineer, supporting our Partnerships team.
Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive. To achieve this, we are committed to being proactive at all levels, ensuring that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class* (*US only).
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