Customer Experience Specialist, HiBob
Payroll, Managed Services
+ Pre-IPO equity
More information about location
2+ days a week in office
Personal development platform for employees
Posted today
Personal development platform for employees
501-1000 employees
Posted today
+ Pre-IPO equity
More information about location
2+ days a week in office
501-1000 employees
Company mission
To help the companies that are changing the world, change for the better themselves.
Role
Who you are
- Experience in a Managed Services or Bureau environment
- Demonstrable UK payroll experience in a fast-paced, multi-client environment
- Strong knowledge of UK payroll legislation, HMRC regulations, and statutory payments
- Experience handling high-volume payroll processing with accuracy and efficiency
- Proven ability to optimise payroll processes and drive improvements
- Strong analytical skills with the ability to identify payroll discrepancies and anomalies
- Excellent communication skills to explain complex payroll matters clearly to clients and internal teams
- Experience using payroll software (bonus points for HiBob Payroll, Sage, Xero, or other cloud-based solutions)
Desirable
- Experience in SaaS technology along with Payroll
- Previous experience working with global teams
- Previous experience with Enterprise Customers
- Experience onboarding customers into a new managed service/ outsource function
- Experience using tools such as; Zendesk, Slack, & Asana
- Experience working with APIs and integrations
What the job involves
- As a Payroll Specialist within our Managed Services Bureau, you will be responsible for running multiple payrolls for our clients, ensuring accuracy, compliance, and timely processing
- You will work in a fast-paced environment with tight deadlines, requiring exceptional attention to detail and the ability to manage competing priorities
- You will also play a key role in optimising payroll processes and contributing to the setup and development of our Managed Services Bureau
- Run multiple payrolls seamlessly, ensuring accuracy, compliance, and timely submission under tight deadlines
- Optimise payroll processes and workflows, identifying efficiencies and contributing to the development of the Managed Services Bureau
- Resolve complex payroll issues by applying in-depth knowledge of UK payroll regulations, tax reconciliations, and compliance requirements
- Serve as the primary contact for payroll processing and issue resolution within the Managed Services Bureau
- Ensure payroll accuracy through thorough reviews and compliance with statutory requirements
- Handle high-volume payrolls, maintaining efficiency and quality under tight deadlines
- Proactively identify process improvements to enhance the bureau's payroll service delivery
- Support new client onboarding, ensuring data accuracy for retrospective and parallel runs
- Assist in training and mentoring junior payroll team members
- Effectively escalate complex issues while maintaining clear communication with clients
- We follow a hybrid working model, which means employees are expected to work from the office at least twice a week
Salary benchmarks
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- We have a flexible hybrid working model
- Work from home allowance- to get your home office set up!
- 2 Social Impact days per year for volunteering
- Annual Headspace subscription and wellness benefits
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Company values
- Bring me, win as we - It's about every Bobber showing up as their authentic self, strengthening the connections in our village, and having an exponential impact
- Build the exceptional - Everyone contributes to building the exceptional at HiBob
- We do what we say - We align our actions with our words
- Trust and empower each other - We hire smart people who have the freedom to do their jobs in the best possible way
- Interact with transparency and openness - Information is a resource to be shared, not a resource to be guarded
- Grow through what we go through - With every challenge and experience we go through, we will learn, improve and remain resilient
Company HQ
Farringdon, London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously an SVP of Technology at Kenshoo, a VP of IT Business Management at VMware, and a VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. They also spent 2 years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Albin joined HiBob in 2020 as a Business Development Manager for the Nordics. Since then they have held multiple roles and now serve as the Sales Director for Northeastern US & Canada.
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