Product Manager, FareHarbor

• This requires excellent product fundamentals, meaningful industry or adjacent market knowledge, and the confidence to challenge assumptions, make decisions, and align senior stakeholders without formal authority
• 5+ years of hands-on product management experience, with evidence of owning complex B2B SaaS, marketplace, payments, or operational workflow products from problem definition through measurable outcomes
• Strong market knowledge in tours and activities, travel, hospitality, concierge operations, destination management, reseller/affiliate distribution, or a closely adjacent multi-sided marketplace. You understand how booking, inventory, supplier relationships, commissions, and frontline service work together
• Excellent PM fundamentals: client discovery, segmentation, opportunity sizing, strategy, roadmap prioritization, hypothesis-driven delivery, product analytics, and outcome-based decision making
• Strong commercial judgment. You can connect client value, adoption, bookings/TTV, retention, and monetization - and make product choices that support a practical go-to-market motion
• A confident, constructive leadership style. You can respectfully challenge senior stakeholders, create clarity in ambiguity, say no with rationale, and hold teams accountable to decisions and outcomes
• Exceptional stakeholder management and communication skills. You can turn conflicting inputs from clients, Commercial, Engineering, Support, Finance, and leadership into shared context and a clear way forward
• Experience partnering deeply with Engineering and Design on complex workflows and integrations

Desirable

• We are looking for a commercially minded Product Manager to lead Desk, FareHarbor's modern reseller platform for destination management companies and sophisticated resellers. Desk helps teams search and book and resell inventory, build multi-experience itineraries, handle payments and commissions, and run their daily operations in real time
• This is a high-impact role at the intersection of travel experiences, hospitality, payments, and B2B SaaS. You will own a product that is both mission critical for established, high-volume partners and central to FareHarbor's future distribution strategy: extending the reach of our clients' inventory through trusted, in-person and hybrid selling channels
• The Product Manager for this role must be able to bring structure and conviction to a complex environment. You will balance an active legacy migration, real frontline workflow needs, commercial adoption, monetization, and deep ecosystem dependencies
• Own Desk strategy, outcomes, and roadmap
• Set a clear product strategy and multi-quarter roadmap for Desk, grounded in the needs of concierge desks, DMCs, affiliates, resellers, and the clients whose inventory they sell
• Turn market insight into differentiated product bets for high-touch and hybrid distribution: concierge workflows, multi-experience itineraries, vouchers, payments, commissions, reporting, and real-time availability
• Own measurable outcomes, including active Desk adoption, migration progress, booking volume/TTV, successful onboarding, payment/processing revenue, retention, and operational efficiency
• Build a product that works in the real world
• Develop a deep understanding of the travel experiences and hospitality distribution market in Hawaii and continental USA, including the operating realities of hotel concierges, resorts, attractions, DMCs, activity desks, and multi-supplier resellers
• Spend time with clients and frontline teams; distinguish urgent requests from scalable needs, and avoid designing only for the loudest existing Desk users
• Define the right product experience for different reseller segments, from simple FareHarbor only resale to more complex businesses that need external inventory, flexible commissions, invoicing, reporting, and merchant-of-record or alternative payment workflows
• Partner with Design and Engineering to deliver a simple, reliable, and fast workflow for time-sensitive, client-facing booking moments
• Lead the ecosystem, not just the feature list
• Create crisp positioning and product boundaries with other products so commercial teams can confidently guide affiliates to the right solution rather than maintain two confusing competing products
• Work closely with other teams on shared inventory, availability, booking, content, partner, and reseller capabilities
• Partner with commercial, sales, onboarding, customer support, and finance teams to turn market feedback into decisions, enable a credible go-to-market motion, and remove adoption friction
• Communicate the why, the trade-offs, and the decision clearly. Build alignment, but do not wait for consensus when the evidence supports a direction