Customer Service Specialist, Deskbird
German Speaker
Workplace management app
Open for applications
Workplace management app
21-100 employees
Open for applications
21-100 employees
Company mission
To enable companies around the world to realize the potential of hybrid work.
Role
Who you are
- A minimum of 2 years of experience in B2B customer service or support, ideally within the SaaS industry
- Near-native fluency in German (both written and spoken), coupled with strong proficiency in English
- Highly empathetic, with exceptional interpersonal skills
- Strong service orientation, consistently prioritising customer needs
- Excellent organisational skills with a keen eye for detail
What the job involves
- We are seeking a proactive Customer Service Specialist ready to make an impact with our leading SaaS solution
- This is a fantastic opportunity to join our Customer Experience team and contribute to its success. In this dynamic role, you will maintain close communication with customers to boost their engagement and satisfaction
- You’ll also play a key role in empowering our customers to become product experts by delivering the right information effectively and at scale
- Assist customers with a variety of inquiries, ensuring prompt and effective resolution
- Enhance the customer experience by promoting the value of our product through exceptional service
- Address and resolve customer complaints, continuously seeking ways to improve satisfaction
- Collaborate with the Technical Account Management and Engineering teams to handle complex issues
- Extend our internal and external knowledge sharing base
- Ensure all content is aligned with our brand voice, values, and messaging guidelines
- Act as a key liaison between internal teams, fostering communication and contributing to product development
Our take
Swiss-based Deskbird is on route to become Europe’s leading workplace management platform that allows companies to create ordered but flexible environments.
The company has adopted a unique approach to workplace management, offering the first workplace software built around users instead of buildings. Along with standard functionalities like booking resources, the tool that has brought the company unique success is the ability, via mobile app, to identify who of their employees are in the office and thereby schedule meetings accordingly.
Following 2023 funding, the company will invest capital into extending reach across European markets, entering the US market, and to allow expansion of its product offerings. The company's 10 year plan is to be to workforce management what Salesforce is to CRM. A lofty goal, but the company is certainly setting itself up to achieve this in due time.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. Check out the video of our last company summit
- “Bursts”: We support you and your team to get together in one location whenever you need a face-to-face meeting
- Visit a deskbird: deskbirds are spread across exciting areas all over Europe and beyond. We encourage everyone to visit each other and expand your travel experiences
- Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you nee
- Coworking budget: Take a spot in a modern coworking space around your corner
- Well-being: Sometimes we need to take a break, e.g. to strengthen our mental well-being. The wellness budget is there to ease your mind on this!
- Learning and development: We support our employees’ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences
Company HQ
St. Gallen, SG
Articles
Leadership
Ivan Cossu
(CEO)Previously served as a Management Consultant for Lytica and as a Consultant for The Boston Consulting Group (BCG).
Jonas Hess
(CPO)Previously served as Strategy Manager of Digital Services and Electronics for BMW Group and as a Strategy Consultant for The Boston Consulting Group (BCG).
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