Customer Support Agent, PT, Clerk Chat
More information about location
Business messaging platform
Open for applications
Business messaging platform
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To redefine telecommunication with AI and making every business conversational.
Role
Who you are
- You have 2-3 years of experience in a similar role within the telecom industry
- You are able to work both independently and collaboratively within a team
- You have excellent communication skills and are comfortable speaking to all sorts of customers
- You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes
- You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment
- You have excellent communication skills and a knack for building relationships
- You are proactive, resilient, and thrive in a fast-paced environment
What the job involves
- This is an exciting time to join Clerk Chat. We’re small enough that every individual has a big impact, but we’re growing fast enough that there’s tremendous room for career advancement
- As a Partner Support Agent, you will be the first point of contact for our users
- You will become part of a collaborative team of 5 focused on making a positive impact on business communication
- You will be the first point of contact for our customers by email and chat
- You will handle and coordinate product-specific inquiries, engaging with external stakeholders
- You will have the opportunity to think critically about and improve processes, with a focus on future growth and optimization
- You will develop and continuously improve our customer journey
- You will closely collaborate with all departments to further improve our customer journey
Our take
The advent of artificial intelligence has presented all sorts of opportunities for speeding up and simplifying business communications. Capitalizing on this, Clerk Chat is a conversational messaging platform that uses AI agents to support sales and marketing teams to elevate how they communicate with customers.
Working with SMS, WhatsApp and RCS messaging, the platform enables teams to tailor messaging at scale, enact human-like conversations faster and hence supercharge their operations. The company is working with thousands of customers, who collectively send millions of messages per day.
With such utility, it is no surprise that Clerk Chat has attracted the attention of investors. The company has raised promising seed funds that it will use to improve its messaging capabilities and strengthen relationships with telecom providers.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Oct 2024
$7m
SEED
Jan 2024
$0.7m
SEED
Total funding: $7.7m
Company benefits
- Platinum medical benefits from Tier1 carriers (100% of premiums covered by the company for you and one dependent)
- Tier1 dental and vision care for you and one dependent
- FSA - Flexible Spending Account with match
- Dependent Care Spending Account with match
- 401k with 4% match
- Unlimited vacation days and PTO!
Company HQ
Financial District, San Francisco, CA
Leadership
Alexander Haque
(Co-Founder & CEO)Previously a Partner Engagement Manager at Netflix, a Partnerships Manager at Samsung Next, COO at LumièreVR and CEO at Retinad.
Igor Boshoer
(Co-Founder & CTO)Previously a Senior Engineering Manager at DocuSign, an Infrastructure Lead at Funding Circle US and an Organizer at Filmologic. Also co-founded Linc.
Will Chertoff
(Co-Founder)Previously a Senior DevOps Engineer at Jyve Corporation, a Senior DevOps Engineer at Funding Circle US and a Senior Software Engineer at Health Advocacy Partners.
Salary benchmarks
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