Strategic Account Director, Crafty
$115-125k
Salary is applicable to Chicago based candidates only. Plus variable compensation plan
15% travel
3 days a week in office
Food and drink management platform for offices
Posted today
Food and drink management platform for offices
101-200 employees
Posted today
$115-125k
Salary is applicable to Chicago based candidates only. Plus variable compensation plan
15% travel
3 days a week in office
101-200 employees
Company mission
To have a positive impact on everyone we work with: our clients, employees, partners, and community.
Role
Who you are
- This role requires a deep understanding of clients' businesses, industry trends, and organizational objectives to deliver tailored solutions that align with the clients needs, while advancing the company’s strategic goals
- 7+ years in a Client Success role
- 2+ years in a Project Management / Consulting role or with equivalent PM experience
- 4+ years experience effectively working cross-functionally
- Food & Beverage industry experience preferred, but not required
- Strong analytical skills with an ability to trend data and provide data backed insights and recommendations
- Proven track record of leading strategic initiatives that accelerate company or organizational goals
- Bachelor’s degree in Business, Operations, or related field (preferred but not required)
- Ability to work within Google Suite, Project management platforms (Notion, etc), Customer Relationship Management platforms (HubSpot, Zoho, Salesforce, etc), Microsoft Suite (Excel & Word)
What the job involves
- Crafty is seeking a seasoned Strategic Account Director (SAD), a key role focused on managing and expanding strategic client relationships, driving revenue growth, and fostering long-term partnerships
- This role reports directly to the VP of Client Experience, is located in Chicago or San Francisco and may have up to 15% travel
- CLIENT RETENTION AND GROWTH:
- Client Success & Growth: Develop strategies to elevate client satisfaction, driving engagement, retention, and account growth. Align client outcomes with company objectives for mutual success
- Strategic Engagement: Develop and execute strategic plans to address client pain points and continuously evolve client programs across all Logos and Locations within your portfolio
- Proactive Service Delivery: Provide exceptional client service, including proactive communication, timely response to requests, and effective collaboration with cross functional teams
- Agility & Adaptation: Navigate shifting priorities with ease, ensuring we remain focused on delivering strategic value to the client and Crafty
- Execution Excellence: Translate strategic plans into actionable initiatives, driving continuous improvement and innovation in client engagements
- EFFECTIVE COMMUNICATION:
- Active Listening: You're a master of active listening, empathy, and cultural sensitivity to foster deep connections
- Clarity & Influence: Communicate complex strategies succinctly, ensuring alignment and understanding among clients and internal stakeholders
- Conflict Management: Resolve challenges with diplomacy, turning conflicts into collaborative solutions and strengthened client relationships
- PROGRAM MANAGEMENT:
- Comprehensive Oversight: Using Project management platforms (Asana, Jira, Monday.com, etc.), lead complex client programs, ensuring alignment with business objectives and exceeding client expectations
- Cross-Functional Collaboration: Unite diverse teams to innovate and deliver enhanced client experiences and tailored solutions
- Proactive Engagement: Maintain transparency on project progress and swiftly address challenges, ensuring seamless execution and client satisfaction
- Continuous Improvement: Partner with internal teams to refine and evolve service offerings
- FINANCIAL ACUMEN:
- Data-Driven Decisions: Leverage analytics within Data visualization tools (Tableau, Looker, Power BI) to measure success and drive data-informed strategies for client growth and retention
- Performance Management: Using CRM & Implementation tools (Salesforce, HubSpot, etc.) monitor key performance indicators and adjust tactics to optimize profitability and client outcomes
- Growth Optimization: Identify opportunities for expansion and upselling, driving revenue growth in alignment with business targets
Our take
Crafty aims to put that awkward chat as you make coffee in the office kitchen a thing of the past, with its platform to spice up and manage your office food and drink supplies.
At its core, the idea is simple. Crafty delivers all your food and drink to all your offices, and puts your budgets and data for everything in one place. A simple, but surprisingly unique idea. Where it excels, however, is in the range kitchen-related services it piles on top. The platform adapts to remote and hybrid working models, with food boxes for at-home employees or ‘Crafty Credit’ for the WFH-ers to order supplies for themselves. Need to cater a lunch? Crafty links you up with local suppliers. It even offers to set up run a mini coffee-shop station inside your office.
Crafty has cornered a gap in the market, particularly with its provisions for the burgeoning number of businesses adopting remote or hybrid working. It’s made clients of companies like PayPal, Yelp, and Duolingo, and its recent fundraising is being focussed on expanding their technology, product and sales teams.
Steph
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$8.7m
EARLY VC
Apr 2022
$10m
SERIES A
Total funding: $23.4m
Company benefits
- Healthcare plan to cover health, dental, and vision plans
- 401k
- Paid time off
- Equipment certification courses
- Parental leave
- And, it goes without saying, but snacks, beverages, and fun Crafty events are a part of that!
Company values
- We obsess over the client: Our clients drive all that we do. With understanding and patience, we constantly seek to uncover their wants, needs, and preferences. Requests from our clients invigorate us. Each one is an opportunity for us to build upon our service, strengthen trust, and delight those we serve
- We are a team: We strive to do what's right for the team and understand that teamwork is built with respect, selflessness, and empathy. No job is too big or too small. We are not ego-driven. Instead, we are driven to help each other be the best we can be, knowing that our individual ambitions don't compare to what we can accomplish as a group
- We explore different perspectives: With respect and humility, we challenge opinions and ideas no matter the source. We think critically about the status quo, knowing that disagreement produces more thoughtful, viable solutions. Giving and receiving feedback fuels honest, open discussion that allows us to be even more committed to decisions than before
- We embrace challenges: When the going gets tough, we get tougher. When things don't go as planned, we come together and step up to face the obstacles ahead. We address problems not with negativity but with the optimism of knowing that challenges improve ourselves and our practices
- We build, then rebuild: Undefined spaces present opportunities to build defined systems. As our business evolves, we succeed because we continually serve our clients in smarter ways. As builders, we take ownership of our roles. We're at our best when we push ourselves and our teammates to do more than what's good enough
Company HQ
West Loop, Chicago, IL
Articles
Leadership
Nathan Rosenstock
(Co-CEO)Former Management Consultant at McKinsey.
Ishan Daya
(Co-CEO)Former CEO of NU Tutors, Business Analyst at McKinsey, and Co-director of Arts & Craft Beer.
Chris Ritter
(COO)Previously a Soccer Player, and worked as Technical Committee and Player Advisor at FIFPro.
Jimmy Paul
(CTO)Formerly Lead Software Engineer at Yello.co and Co-director of Arts & Craft Beer.
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