Implementation Manager, Sedna
£55-70k
2-3 days a week in office (Victoria, London)
Data-driven communication platform
Be an early applicant
Data-driven communication platform
101-200 employees
Be an early applicant
£55-70k
2-3 days a week in office (Victoria, London)
101-200 employees
Company mission
To transform global trade by streamlining communication, enhancing decision-making, and driving profitability for businesses operating in complex, high-volume environments.
Role
Who you are
- Solid SaaS implementation experience leading complex onboardings
- Proven experience in a similar environment
- Experience from consulting or similar roles in organisations with a global client base
- We're looking for a high-performing professional who embodies Sedna’s values of progressive thinking and innovation
- The right candidate will demonstrate strong initiative, high work capacity, and comprehensive experience leading complex implementation projects
- Your proven track record should showcase excellent project management methodologies and stakeholder management skills in global organisations. While maritime industry experience is a plus, what's essential is your leadership qualities and ability to drive successful transformations
What the job involves
- As an implementation focused Delivery Manager for Dataloy - part of Sedna’s suite of maritime solutions, we are seeking a SaaS experienced manager to join our Customer Operations team in London.
- As Delivery Manager within our Customer Operations team, you'll work closely with cross-functional teams and our customers to architect efficient implementation projects that go beyond technology implementation of software solutions
- In this role, you will devise and lead implementation projects that align technical implementation with successful value realisation, ensuring our clients maximise the value of their Dataloy investment
- Plan, lead and manage multiple enterprise-level implementation projects
- Drive and oversee project delivery, ensuring objectives are met within the agreed time, cost, and quality parameters
- Balance competing priorities and resources across various projects effectively
- Identify, communicate and mitigate project risks
- Coordinate with cross-functional teams across development, quality assurance, and customer operations
- Drive customer adoption and satisfaction through well-executed implementation projects
- Identify opportunities for solution expansion during project implementation
- Aid our sales resources in project sales
- Success in this role requires a strong commitment to project excellence and a structured approach to governance
- You'll shape and implement frameworks that drive project success through every delivery phase whilst maintaining a comprehensive view to anticipate and manage risks
- Your ability to facilitate clear communication between technical teams and stakeholders will be essential as you guide projects from initiation to completion
- Through thoughtful oversight and documentation, you'll maintain our high-quality standards, ultimately contributing to our client's success
- The role reports to the Head of Delivery and is an integral part of our Customer Operations team in London
Application process
- Recruiter Screen
- Hiring Manager Interview
- Task + Follow up Interview
- Leadership Interview
- Offer
Salary benchmarks
Our take
Sedna is a data-driven communication platform built to drive profitability in Maritime, by lightening the manual work of managing email and presenting data so teams can make better decisions.
Sedna provides its customers, who are some of the largest maritime and supply chain businesses in the world, with a competitive edge by seamlessly connecting their work ecosystem with their email, leveraging data and messages to empower teams with vital context and faster ways to manage their inboxes.
Founded in 2017 by maritime and technology expert Bill Dobie, Sedna is backed by world-leading global VC and PE firm, Insight Partners, alongside Stride.VC, Chalfen Ventures and the SAP.iO fund – with $86m publicly disclosed investment to date.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2023
$42m
LATE VC
Jul 2021
$34m
SERIES B
Total funding: $89.5m
Company benefits
- Flexible working hours: From early birds to night owls, we know that everyone works differently, so we encourage flexibility and support a mix of working in the office and working from home
- Private healthcare: We provide private health care, including dental, optical, mental health and other health support through AXA
- Enhanced parental leave: Sedna grants 16 weeks of fully paid leave to the primary parent and six weeks of fully paid leave to the non-primary parent, whether via birth, adoption, or foster care
- Learning and development opportunities: Through our online microlearning platform 5mins, conference and event opportunities, and live learning sessions, we are always helping you build your skills and network
- Wellbeing benefits: Sedna’s UK employees (permanent) have access to a wide selection of gyms and studios via Gympass, as well as wellness coaches, 1:1 training, nutritionists, premium memberships to Headspace and Strava, nutrition apps, financial wellbeing apps and more
- Regular socials: We are a friendly and collaborative office, hosting regular socials and catch-ups in our office or at external venues to stay connected and celebrate wins
Company values
- Stay ahead, stay agile: - We don’t just adapt, we anticipate change and act with confidence. - Curiosity, data, and customer insights help us stay ahead of the curve. - We embrace challenges as opportunities and remain resilient under pressure. - By staying open to new ideas and ways of working, we lead the future.
- Execute with focus: - We turn strategy into action, delivering results that matter. - Every initiative counts, discipline and ownership drive business impact. - We make smart decisions with speed, balancing pace and precision. - Clear priorities keep us focused on what moves the needle.
- Work together, win together: - Collaboration is our superpower—we succeed as one team, internally and with customers. - We co-create solutions, seek feedback, and build the future of the OS together. - Strong relationships are built on trust, respect, and shared goals. - By aligning across teams and with customers, we unlock greater impact.
Company HQ
Westminster, London, UK
Leadership
Bill Dobie
(Founder & CEO)After a Political Science and Government degree at the University of British Columbia, Bill started their career as an Agent and Shipbroker before co-founding Navarik, a software service provider. In May 2017 they founded Sedna, where they have served as CEO since.
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