Researcher, DoorDash
Consumer Products, New Modes
$134.5-181.5k
Plus equity
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$134.5-181.5k
Plus equity
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You have 4+ years of demonstrable experience in quantitative/ qualitative research and/or product, UX, or user research, including writing and analyzing basic surveys
- You can independently and effectively prioritize and define research questions and scope, identify appropriate methods, execute studies, and synthesize findings
- You have excellent verbal and written communication skills, and a willingness to proactively work with functions across the company
- You are passionate about translating findings into creative and strategic business recommendations
- You thrive in a fast-paced, dynamic environment
- You have an MA/MS or PhD in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology, Anthropology or a related research or scientific field (While this is preferred, it is not required)
What the job involves
- Proactively drive insights and innovation within our core consumer products team
- Contribute to DoorDash's consumer product strategy and define the future of our service
- Explore complex, ambiguous problem spaces, working with your team to understand the opportunity and then chart a path forward
- Influence the team's approach to product development, shaping both the organization and our processes
- Improve the lives of millions of DoorDash customers every day
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Mid-Market, San Francisco, CA
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
Salary benchmarks
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