IT Support Alternant, Foodles

• Ideal Candidate Profile : We are looking for an enthusiastic and motivated individual to join us as an IT Support Alternant
• Background & Education: Currently enrolled in a relevant degree program (e.g. , IT, Computer Science, Systems Administration) as part of an apprenticeship (alternance) program
• A strong interest in IT support, systems administration, and process optimization
• Technical Skills: Basic knowledge of operating systems (macOS is a plus!) and familiarity with troubleshooting common issues
• A foundational understanding of networking concepts (e.g. , routers, switches, Wi-Fi) and an eagerness to learn about our Meraki stack
• Familiarity with Google Workspace and identity management tools (experience with SAML SSO or similar tools is a bonus)
• Soft Skills: Strong problem-solving mindset with a proactive attitude and a desire to help others
• Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users
• Organized and detail-oriented, capable of juggling multiple tasks and priorities effectively
• A team player who is eager to contribute to the success of the tech department

Desirable

• As part of the IT Support team, your mission is to ensure that all employees at Foodles have the tools and support they need to perform at their best
• You will play a vital role in maintaining our IT systems, enabling a seamless and efficient working environment, and contributing to the overall success of our operations
• The IT Support team is the first point of contact for technical issues, responsible for troubleshooting problems, managing hardware and software configurations, and supporting the onboarding of new employees
• Your work ensures our team can focus on what they do best—bringing delicious and innovative solutions to workplaces across Europe
• Your Future Work Environment At Foodles, you will join a tech-driven and innovative environment that values efficiency and user satisfaction
• Apple Ecosystem: We are a Mac-only company, leveraging the power of JAMF to efficiently manage and secure our fleet of devices
• Cloud-First Collaboration: Our organization operates on Google Workspace, complemented by Youzer for access management and asset tracking
• Multi-Site Operations: You'll support our teams across Paris, Lyon, Marseille, Bordeaux, and London, ensuring smooth IT operations in all locations
• State-of-the-Art Network: We rely on a Meraki stack for robust and secure networking across all our offices
• Tech Department Integration: You will be an integral part of the tech department, collaborating closely with developers, hardware engineers, and data experts to support our growth and innovation
• Your Responsibilities IT Support: Act as the first line of support for employees, troubleshooting hardware, software, and network issues to ensure smooth day-to-day operations
• Equipment Management: Maintain and manage our hardware inventory, including laptops and other devices
• Oversee onboarding/offboarding tasks such as system setup and resets, coordinate repairs or replacements with our partners, and ensure all equipment is tracked and accounted for 🖥️
• Access & Identity Management: Deploy and manage our identity provider across all tools, configuring SAML SSO when possible
• Handle account creation, access rights, and issue resolution to ensure secure and seamless access to systems like Google Workspace and internal tools 🔐
• Network Management: Support the setup and configuration of our Meraki network stack for new sites, assist with installations, and resolve connectivity or performance issues
• Collaborate with the team to enhance network reliability and security
• Onboarding & Training: Support new hires by setting up their IT environment, providing training on tools and policies, and ensuring a smooth transition into their roles
• Process Optimization: Identify opportunities to improve and automate IT processes, enhancing efficiency and minimizing downtime 💡
• Documentation & Procedures: Develop, maintain, and update IT documentation, including guides, procedures, and troubleshooting resources, to ensure consistent support across the organization

• Recruitment Process: First call with Léa (Talent Acquisition)/ Technical interview with the IT team/ Reference call