Customer Success Work Student, Handshake
German Speaker
College career network and job board
Be an early applicant
College career network and job board
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To democratize access to opportunity and ensure any student can build a great career no matter who they know, where they live or what school they attend.
Role
Who you are
- We’re looking for someone who thrives in fast-paced environments, learns quickly, and takes ownership of tasks with confidence
- Languages: Fluent in German and English (spoken and written)
- Hands-on mentality: A proactive self-starter who dives into the product to find solutions rather than waiting for direction
- Empathy + Detail Orientation: Able to support customers with patience and care, while maintaining high accuracy in problem-solving
- Analytical skills: Strong problem-solving ability, with a knack for understanding complex product functionality
- Time management: Able to prioritise effectively, especially during busy periods with competing requests
- Collaboration: Comfortable working with international teams and communicating across different functions
- Adaptability: Thrives in fast-changing environments and remains calm under pressure
What the job involves
- As a Working Student in Customer Success, you will play a crucial role in supporting our European Success team, with a strong focus on the growth of our German market. You’ll work directly with our customers, universities, employers, and students - helping them succeed with the Handshake platform
- This role is hands-on: you’ll be joining us during our busiest season (Back to School)
- Your work will directly contribute to delivering an exceptional experience for our partners and strengthening Handshake’s presence in Germany
- Act as a first point of contact for German- and English-speaking partners, resolving inquiries from universities, employers, and students
- Troubleshoot technical questions and data health issues, ensuring quick and accurate solutions
- Proactively drive adoption and usage of Handshake features to create measurable value for partners
- Support live events and career fairs, managing queries and prioritising based on urgency
- Host Zoom sessions to resolve issues in real time
- Deliver webinars and training sessions to educate partners on Handshake functionality
- Support onboarding of new partners, ensuring they understand and adopt Handshake effectively
- Build strong relationships with customers by responding empathetically and with attention to detail
- Contribute to customer success initiatives, including the creation of training resources, FAQs, and educational content
- Support translation and review of marketing and customer-facing materials for the German market
- Collaborate with cross-functional teams across Europe and the US to deliver projects on time
- Identify opportunities to streamline support processes and improve efficiency
- Share insights from customer interactions to help refine internal workflows and partner experiences
Our take
The three founders of Handshake established their company in an attempt to eliminate inequality and make the student hiring landscape fairer. The Handshake platform acts as a LinkedIn for college students, pairing students from every walk of life with more than 650K employers, including the entire Fortune 500, which includes Google and Nike.
The graduate recruitment platform is open to any student with a valid @.edu email address, with more than 12 million active users from thousands of colleges and universities. With a student-first philosophy, the company generates revenue from both universities and employers rather than students.
Valued at $3.5B, Handshake has gained traction in a competitive market, although it has strong competition from recruiting giants LinkedIn and Indeed. It stands out, however, by helping students build new relationships and skills, rather than simply making connections to people they already know.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$200m
SERIES F
May 2021
$80m
SERIES E
Total funding: $434m
Company benefits
- đź’°Equity and ownership in a fast-growing company
- 🍼16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents
- đź’ťComprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support
- đź’»Handshake offers $500/ÂŁ360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home
- đź“šGenerous learning & development opportunities and an annual $2,000/ÂŁ1,500 stipend for you to grow your skills and career
Company HQ
Financial District, San Francisco, CA
Leadership
Garrett Lord
(Co-Founder & CEO)Majored in Computer Science at Michigan Technological University. Interned at Palantir Technologies before co-founding Handshake in 2012.
Ben Christensen
(Co-Founder)Graduated from Michigan Technological University with a degree in Computer Networking & Systems Administration. Interned at Target and worked as a Developer at Up and Running Software. Was part of Arbor Networks' ASERT Security Research team.
Scott Ringwelski
(Co-Founder)Attained a degree in Computer Software Engineering from Michigan Technological University. Co-founded Handshake in 2012.
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