Manager of Software Engineering, Twilio

• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply
• If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• You have a minimum of 10+years total software engineering experience with 5 years of proven track record of leading and managing software teams
• Experience managing multiple work streams within the team
• Bachelor’s or Master’s degree in Computer Science, Engineering or related field
• Someone who can take an idea and drive and build the roadmap while patterning but not relying entirely in product management
• Technical Experience with:
• REST APIs
• Programming languages: Java/GoLang
• Datastores like Aurora, DynamoDB Etc
• Container technologies - Docker/Kubernetes
• Modern automated testing and CI/CD pipelines
• SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus
• Excellent problem solving, critical thinking, and communication skills
• Broad knowledge of development environments and tools used to implement and build code for deployment
• Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil
• As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team
• Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring

Desirable

• Join the team as Twilio’s next Engineering Manager on Twilio’s IAM Platform products team
• This position is needed to lead and scale a high-impact engineering team building Twilio’s core IAM platform capabilities, ensuring secure, reliable, and scalable access for developers and customers worldwide
• As an Engineering Manager on the IAM Platform team, you will lead engineers responsible for designing, building, and operating always-on, distributed systems that power Twilio’s authentication and authorization services
• You’ll balance people leadership, technical strategy, and operational excellence while partnering closely with Product and cross-functional teams to deliver secure, customer-centric solutions at scale
• Be a champion for your team, setting individuals up for success and putting others’ growth first
• Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments
• Advocate agile processes, continuous integration and test automation
• Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services
• Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support

• Applications for this role are intended to be accepted until March 20th, 2025 but may change based on business needs