Senior Program Manager, Amazon

EU Speed Delivery, EU Speed and Service Programs

Salary not provided
SQL
Redshift
Senior and Expert level
Barcelona
Berlin
London
Paris

Office located in Clichy, Paris

Amazon

The largest online retailer and technology provider

Job no longer available

Amazon

The largest online retailer and technology provider

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Job no longer available

Salary not provided
SQL
Redshift
Senior and Expert level
Barcelona
Berlin
London
Paris

Office located in Clichy, Paris

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Company mission

To be Earth's most customer-centric company.

Role

Who you are

  • Experience defining program requirements and using data and metrics to determine improvements
  • Experience managing, analyzing and communicating results to senior leadership
  • Experience owning program strategy and end to end delivery
  • Experience implementing repeatable processes and driving automation or standardization
  • Experience in program or project management
  • Experience delivering cross functional projects
  • Ability to lead and structure projects, in particular liaising and collaborating with internal partners to influence direction and roadmaps, despite competing priorities
  • Strong oral and written communication skills are crucial, in particular the ability to synthesize clearly complex issues
  • Candidates must be able to think and operate at all levels (both strategically and tactically)
  • Basic SQL knowledge

Desirable

  • Experience in an analytical fields
  • Ability and strong willingness to use data to answer first time asked questions, and solve large-scale ambiguous problems
  • An entrepreneurial mindset, with the tenacity to develop ideas independently and thrive in fast-paced environment
  • Previous experience in Supply Chain or transportation roles is a plus
  • Experience working with Tech teams is a plus
  • Proficiency in SQL/Redshift is a plus

What the job involves

  • The EU Speed team is part of EU Supply Chain, Transportation Planning & Operational Excellence (STEP) organization which goal is to optimize the EU end-to-end transportation and transfer network for DEA, Speed, Cost and Carbon Intensity, through all phases: design, planning and execution. EU STEP also manages the EU Commercial Carriers portfolio
  • As part of the EU speed team, our main objective is to offer the right speed, for the right customer on the right selection in the most cost-efficient manner
  • Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers, as surpassing their expectations is our passion
  • We improve customer experience through continuously optimizing the complex movements of goods from vendors to customers throughout Europe
  • We are focused on Amazon most complex problems, processes and decisions. We work with fulfillment centers, transportation, software developers, finance and retail teams across the world, to improve our logistic infrastructure and algorithms
  • We are obsessed by rethinking our advanced end-to-end supply chain to make our deliveries even faster. Our overall mission is simple: we want Amazon to be the place where our customers come to get goods delivered the next-day
  • You will be responsible for accelerating the speed of deliveries across EU countries, including expansion countries
  • This is a role for an exceptionally talented person, with high energy and courage, passionate about delivering concrete improvement for our customers, and that want to achieve that using data
  • The role includes 60% of stakeholder/project management skills and 40% analytical activities. Innovation & Stakeholder/Project management:
  • Use and share your insights with partner teams, to influence/build a roadmap of project to accelerate speed of deliveries in your country
  • For the most complex and ambitious opportunities, quickly launch new pilots, and build scale-up business case with benefits, bottlenecks, risks and resources required
  • Lead regular business review with partner teams to monitor the progress of projects in the roadmap. Help into removing bottlenecks
  • Consolidate progress into crisp and concise data-driven status updates. You will own reporting to Amazon senior leadership (VP-level)
  • Deep dive complex data (>10TB) to uncover actionable insights for known and unknown problems
  • Use data to control/audit if our supply chain is behaving as expected, and automate the identification of improvement opportunities among dozens of dimensions

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Insights

16% employee growth in 12 months

Company

Our take

Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.

More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.

Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.

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Steph

Company Specialist at Welcome to the Jungle