Senior Program Manager, Amazon

• Experience defining program requirements and using data and metrics to determine improvements
• Experience managing, analyzing and communicating results to senior leadership
• Experience owning program strategy and end to end delivery
• Experience implementing repeatable processes and driving automation or standardization
• Experience in program or project management
• Experience delivering cross functional projects
• Ability to lead and structure projects, in particular liaising and collaborating with internal partners to influence direction and roadmaps, despite competing priorities
• Strong oral and written communication skills are crucial, in particular the ability to synthesize clearly complex issues
• Candidates must be able to think and operate at all levels (both strategically and tactically)
• Basic SQL knowledge

Desirable

• The EU Speed team is part of EU Supply Chain, Transportation Planning & Operational Excellence (STEP) organization which goal is to optimize the EU end-to-end transportation and transfer network for DEA, Speed, Cost and Carbon Intensity, through all phases: design, planning and execution. EU STEP also manages the EU Commercial Carriers portfolio
• As part of the EU speed team, our main objective is to offer the right speed, for the right customer on the right selection in the most cost-efficient manner
• Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers, as surpassing their expectations is our passion
• We improve customer experience through continuously optimizing the complex movements of goods from vendors to customers throughout Europe
• We are focused on Amazon most complex problems, processes and decisions. We work with fulfillment centers, transportation, software developers, finance and retail teams across the world, to improve our logistic infrastructure and algorithms
• We are obsessed by rethinking our advanced end-to-end supply chain to make our deliveries even faster. Our overall mission is simple: we want Amazon to be the place where our customers come to get goods delivered the next-day
• You will be responsible for accelerating the speed of deliveries across EU countries, including expansion countries
• This is a role for an exceptionally talented person, with high energy and courage, passionate about delivering concrete improvement for our customers, and that want to achieve that using data
• The role includes 60% of stakeholder/project management skills and 40% analytical activities. Innovation & Stakeholder/Project management:
• Use and share your insights with partner teams, to influence/build a roadmap of project to accelerate speed of deliveries in your country
• For the most complex and ambitious opportunities, quickly launch new pilots, and build scale-up business case with benefits, bottlenecks, risks and resources required
• Lead regular business review with partner teams to monitor the progress of projects in the roadmap. Help into removing bottlenecks
• Consolidate progress into crisp and concise data-driven status updates. You will own reporting to Amazon senior leadership (VP-level)
• Deep dive complex data (>10TB) to uncover actionable insights for known and unknown problems
• Use data to control/audit if our supply chain is behaving as expected, and automate the identification of improvement opportunities among dozens of dimensions