High Volume Enhanced Due Diligence Specialist, Wise
28.50 USD per hour
More information about location
1-5 days a week in office
Money without borders
Be an early applicant
Money without borders
1001+ employees
Be an early applicant
28.50 USD per hour
More information about location
1-5 days a week in office
1001+ employees
Company mission
We’re on a mission. And it’s money without borders. Instant, convenient, transparent and — eventually — free.
Role
Who you are
- Your verbal and written English Skills are excellent
- You have excellent interpersonal and communication skills, strong organisational skills, attention to details, analytical abilities and ability to address strict deadlines in a fast paced and high pressure environment
- You’re able to handle more complex activities with moderate variation.You can deal with less straightforward questions, coordinate with as many sources of information necessary within and outside the business to support solutions
- You’re punctual, independent, proactive and willing to get things done
- You've the ability to work in a diverse work environment which requires collaboration, partnership and transparency
- Displays attention to detail and big-picture thinking
- Empathetic and customer-oriented, while balancing flexibility with firm decision-making
- Takes ownership of tasks, works proactively, and seeks the best solutions promptly
- Collaborates effectively with others and contributes as a team player
- Open to learning and continuously improving through feedback from insights
- You are flexible to work in shifts. You’ll be covering a variety of shifts – we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand. (However, we work only 5 days per week/40hrs)
What the job involves
- High Volume Team is looking for a new High Volume EDD agent. This role is an exciting opportunity
- Your main responsibilities will be:
- Perform Due Diligence on existing, new and/or potential business customers based on risk mitigation controls and certain trigger events
- Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested
- Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification
- Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers
- Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies
- Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate
- Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services
- When warranted, be capable of drafting SAR narratives to report activity deemed unusual
- Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations
- Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies
- Support Wise in internal and external audits and regulatory due diligence process related queries reviews
- Escalate any suspicions and/or concerns to the AML and Fraud teams for review
Our take
Wise started when the two founders realised they would be better off trading Estonian kroons for British pounds (and vice versa) between themselves rather than going through banks. That was back in 2011, and they've since grown Wise into one of Europe's most successful tech businesses, exchanging billions of currency every month.
Wise rapidly grew by solving a significant problem for customers, who lost too much money to banks when exchanging currency. They've attracted investment from some of the best investors in the world, from Andreesen Horowitz to Index Ventures and even Richard Branson.
The challenge for Wise will be maintaining their edge and brand power in a market that's becoming increasingly crowded with new entrants (like Revolut and Monzo) and incumbents (traditional banks) trying to catch up. To do so, the company is ramping up its digital and marketing strategies, as well as pushing for further development of its existing products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
38% employee growth in 12 months
Company
Employee endorsements
Flexible working
"I'm trusted to do my work regardless of whether I'm in the office or working from my spare room. Our mobile wiser scheme gives us the opportunity to..."
Funding (last 2 of 7 rounds)
Nov 2017
$280m
SERIES E
May 2016
$25.4m
SERIES D
Total funding: $395.8m
Company benefits
- Medical Insurance
- Health and Wellbeing Discounts
- 25 days holiday (excl. bank holidays) + 3 Me Days
- RSUs (Restricted Stock Units)
- 6 Week Paid Sabbatical
- Mobile Wiser - work remote for up to 90 days a year 🛫
- Parental Leave
- Pension and Retirement Plans
- Plus Many More!
Company values
- This isn’t just a job, we’re a revolution
- We get it done
- Customers > team > ego
- No drama. Good karma.
Company HQ
London, UK
Articles
Leadership
Taavet Hinrikus
(Chairman)Previously Director of Strategy for Skype.
Kristo Käärmann
(CEO)Previously a Consultant at PwC and Manager at Deloitte.
People progressing
Joined as Banking Lead, promoted to Head of Banking after 2 years, then again to Global Head of Banking.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Wise
- Communities and safe spaces (Employee Resource Groups) – led by our Wisers so people can share experiences and information, support each other and connect on shared values
- Wise Cultural Calendar – a programme to learn and celebrate the wide range of cultures, traditions, backgrounds, and global experiences we have here at Wise. Example programmes include Pride Summer and Black History Month
- Our teams continue to set and drive their own bespoke objectives, holding themselves accountable and making sure they focus efforts where they can have the most impact
- We’re excited to partner with InChorus to collect ongoing data on our culture and enable teams to track their progress
- DEI development and training — We’re building our capability and getting everyone on the same page about DEI. Our new training programme will help new joiners and all Wisers know what DEI looks like day-to-day and how they can play their part
- Global policy review — We’re working with an external advisor to provide detailed feedback on best practices in policies by end January
- Disability inclusion – We’re building resources and support for Wisers and candidates with disabilities. Our goals is to offer practical information and support to ensure that Wise remains an inclusive environment for those impacted by a disability
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