Support Tools Team Lead, Neon
Offers equity (stock options)
Cloud-native serverless Postgres launching system
Be an early applicant
Cloud-native serverless Postgres launching system
101-200 employees
Be an early applicant
Offers equity (stock options)
101-200 employees
Company mission
To take everything that developers love about Postgres — reliability, performance, extensibility — and deliver it as a serverless product that helps teams confidently ship reliable and scalable applications faster than ever before
Role
Who you are
- Are you passionate about building impactful tools that directly support teams and enhance the customer experience
- 5+ years of experience in software engineering, with at least 1 year in a leadership role
- Strong understanding of UX principles for operational tools
- Excellent communication skills for collaborating with cross-functional teams
- Experience building internal tools or enterprise applications
- Familiarity with customer support workflows and challenges
- Technical Skills
- Full-stack development experience, with a strong focus on both front-end and back-end technologies
- Proficiency in backend engineering (e.g., Golang, APIs, databases)
- Knowledge of data visualization and reporting tools
- Experience with front-end frameworks like React is a plus
What the job involves
- At Neon, we're on a mission to enhance the support experience by empowering our engineers and support teams with cutting-edge tools
- As a Support Tools Team Lead, you'll play a key role in shaping the tools that help our teams resolve issues faster, improving both customer satisfaction and the internal workflow
- Develop tools that help support engineer access the right information quickly, reducing time to resolve customer issues
- Build intuitive data visualizations to track support metrics and trends
- Automate repetitive tasks to boost efficiency
- Lead and mentor a small team of engineers focused on building internal tooling for the support organization
- Collaborate across teams (Engineering, Product, Support, etc.) to identify pain points and implement effective solutions
- Shape the technical roadmap for support tools, driving innovation and continuous improvement
- Design and build robust, user-friendly internal applications
- Develop dashboards and automation tools to streamline support workflows
- Implement systems for case management, customer data access, and issue tracking
- Integrate new tools with existing systems (LLM Agent, CRM, Data Warehouse, ticketing, knowledge base, etc.)
- Work closely with teams across Engineering, Product, and Support to understand their needs and translate them into technical solutions
- Keep stakeholders informed about progress, risks, and impacts through regular updates
- What Success Looks Like in This Role:
- Increased support team productivity, with measurable improvements in resolution times and issue handling
- Enhanced customer satisfaction through faster, more efficient issue resolution
- Scalable support operations that can grow seamlessly as the company expands
Our take
Modern data storage systems for web, mobile, geospatial and analytics applications are commonly based on PostgreSQL, an open-source relational database management system. Whilst its open-source nature yields many benefits, the system was developed over 25 years ago and thus is not optimized for modern multi-cloud infrastructures.
Neon provides a cloud-native serverless PostgreSQL launching system, separating storage and computing requirements to facilitate unlimited storage, branching, and autoscaling. The system's flexibility comes from automatic computing activation and shutdown to save resources on inactivity, ultimately adapting each database to its real-time processing requirements.
Whilst standard PostgreSQL databases are certainly more documented and prevalent, Neon has shown great potential to innovate upon it through its focus on multi-cloud infrastructure and flexible scalability. The company also stands out by providing early access to users for free, providing them with 3 projects, up to 10GB storage, and computing capabilities of up to 1 vCPU per 256MB. Its work in the sector has led to substantial funding in 2023, which is being used to elevate its R&D in the AI space, as well as plans to double its workforce.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Aug 2024
$25m
SERIES B
Aug 2023
$46m
SERIES B
Total funding: $125m
Company benefits
- You have an opportunity to be an early employee in the fast-scaling ambitious team
- You can work 100% remote: we'll handle all formalities to arrange work from your home
- We pay top of the market in most parts of the world
- We grant equity (stock options) for all full-time hires
- We offer a competitive benefits package in line with all tech companies (top-notch equipment, unlimited vacations, paid parental leaves, med insurance, and much more)
- We are distributed, yet make our bonds during regular offsites (the last one was in Mexico)
Company HQ
SoMa, San Francisco, CA
Leadership
Nikita Shamgunov
(Co-Founder & CEO)Experience as Founder, CEO, and CTO of MemSQL from 2011 to 2020. CSO for SingleStore from 2020 to 2022.
Heikki Linnakangas
(Co-Founder)Co-founded Neon in 2021.
Stas Kelvich
(Co-Founder)Experience as Co-founder of Mimimir from 2011 to 2013. Software Engineer for Postgres Professional from 2015 to 2020 and for Yandex from 2020 to 2021.
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