Manager of Client Services, Outside
$75-95k
Salary applicable for candidates based in Colorado, may vary in other locations
Active lifestyle content hub
Be an early applicant
Active lifestyle content hub
201-500 employees
Be an early applicant
$75-95k
Salary applicable for candidates based in Colorado, may vary in other locations
201-500 employees
Company mission
To inspire and enable people to discover that life is best spent outside experiencing healthy, connected, and fulfilling lives.
Role
Who you are
- 6+ years experience in digital media, advertising operations, or client services or equivalent practical experience
- 2+ years managing teams or equivalent practical experience
- Demonstrated experience leading complex, multi-channel advertising campaigns
- Proven ability to build and scale processes
- Proven ability to ensure campaign documentation is consistently error free
- Proven ability to partner effectively with cross-functional teams
- Ability to thrive and have an impact in a dynamic environment
What the job involves
- Outside is seeking a Manager, Client Services to lead a high-performing team responsible for delivering exceptional service and execution for our most important client partnerships
- As Outside continues to grow, the complexity of our campaigns and expectations from clients are increasing. This role is critical to ensuring we can scale delivery without sacrificing quality—especially for our most important accounts
- This role is accountable for ensuring that every campaign—across digital, content, and integrated programs—is executed with precision, delivered seamlessly, and exceeds client expectations
- You and your team will serve as the stewards of the client experience throughout the lifecycle of a campaign, identifying and resolving executional risks proactively
- As a leader, you will set the standard for service excellence—building a culture that values responsiveness, accountability, and ensuring campaign documentation is consistently error-free
- You will empower your team to not only execute flawlessly, but to anticipate client needs, solve problems before they arise, and consistently deliver a high-quality experience that strengthens long-term partnerships
- You will work cross-functionally with Sales, Creative, Media Planning, and Ad Operations to ensure alignment, clarity, and operational rigor—acting as the central driver of execution and a key contributor to client satisfaction and retention
- Team Leadership & Development:
- Manage and develop a team of Client Services team members (individual contributors), providing guidance on campaign execution, client communication, and professional development
- Support workload distribution across the team to ensure all client programs execute smoothly and on schedule
- Establish clear roles, workflows, and performance expectations
- Coach team on executional excellence, prioritization, and stakeholder communication
- Create a path for growth that does not rely on inflated titles
- Campaign Execution & Delivery:
- Own end-to-end execution of key account campaigns across digital, content, and integrated programs
- Drive custom content workflows, partnering with Editorial and Content teams to ensure high-quality branded content aligns with both client goals and Outside’s editorial standards
- Ensure all campaigns launch on time, deliver in full, and meet quality standards
- Identify and resolve executional risks proactively
- Collaborate with Rev Operations to ensure digital media products launch accurately, deliver in full, and optimized accordingly
- Oversee the development of comprehensive campaign recaps that highlight performance metrics, custom content impact, and ROI
- Cross-Functional Coordination:
- Partner closely with Sales, Creative Strategy, Media Planning, and Ad Ops teams
- Build and enforce clear handoffs and workflows between teams
- Serve as escalation point for execution challenges
- Operational Excellence:
- Standardize processes across key accounts to improve efficiency and consistency
- Implement tools, templates, and best practices for campaign delivery
- Drive improvements in speed, accuracy, and scalability
- Client Delivery & Experience:
- Ensure a high-quality client experience through flawless execution
- Support Sales in delivering against client expectations (without owning the commercial relationship)
- Maintain visibility into campaign performance and delivery status
- What Success Looks Like:
- Campaigns consistently launch on time and deliver without issues
- Clear, scalable processes are in place across key accounts
- Team is high-performing, engaged, and growing
- Sales and clients have confidence in executional delivery
- Reduced friction between Sales, Planning, Creative, and Ad Ops
Our take
Keeping people connected is among the many benefits of the digital world. Outside - formerly known as Pocket Outdoor Media - provides digital content for outdoor enthusiasts and athletes to find events, trade tips, and easily find the lifestyle content that is right for them.
Outside brings together a variety of traditional brands as well as additional content to create a complete user experience. Through its site, users can access meal plans, gear reviews or even online courses, as well as find the latest developments in any outdoor recreational or competitive activity.
The value of digital content is growing at an impressive rate, as is the target audience for Outdoor's content, as the popularity of outdoor activities is on the rise. As the market continues to grow, the company finds itself in a promising position for future growth, and it will be interesting to see what it focuses on next.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2021
$150m
SERIES B
Jul 2020
$14m
SERIES A
Total funding: $164m
Company benefits
- Equity: we believe that all employees are owners and that we all contribute to the success of the company
- Comprehensive benefits package: Health, Dental, Vision, Life & AD&D, and more!
- Flexible time away: we believe in both the importance of working hard AND taking time to refresh and rejuvenate
- Learning & development: we put employees first and provide resources for personal and professional advancement
- Fringe benefits: cell phone reimbursement, fitness and ClassPass access, commuter program, etc
Company HQ
Downtown, Boulder, CO
Leadership
Robin Thurston
(Founder & CEO)Former CEO of Helix and Pocket Outdoor Media. They also worked at Under Armour as an EVP and Chief Digital Officer.
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