Associate Account Manager, OpenTable
Enterprise
$60-70k
This role is eligible to be considered for an annual bonus
More information about location
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
$60-70k
This role is eligible to be considered for an annual bonus
More information about location
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- We are looking for professionals who are passionate about the restaurant industry and want to feel good about the products they represent
- The ideal candidate will have a working knowledge of sales, operations, and account management processes
- We are looking for a self-starter capable of working as a team member on complex projects and keeping customers happy
- Analytical and problem-solving skills to interpret data to drive business decisions
- Account management or equivalent experience
- Knowledge of restaurant operations
- Self-motivated with demonstrated ability to perform well under pressure and against bold goals and deadlines
- Aptitude for gathering and using data to inform and persuade others to make business decisions
- Excellent presentation skills; strong writing skills
- High-reaching, tenacious and results-driven
- Excellent organizational, documentation, and time management skills
- Demonstrated success working in an unstructured and entrepreneurial environment
- Proven ability to work across many departments to solve problems and achieve results
- Demonstrated success in building and maintaining business/customer relationships
- Attention to detail in administrative responsibilities
- Capacity to grasp and learn complex concepts quickly and independently
- Experience using Salesforce or an equivalent CRM solution is a plus
- Proficiency in Word, Excel, Google Slides, and online meeting solutions
- OpenTable software experience a plus
- Strong interpersonal and communication skills
- Ability to collaborate effectively with cross-functional teams within the company to ensure a seamless customer experience
- University degree preferred
What the job involves
- The Enterprise Associate Account Manager will support the Account Management team in managing a portfolio of restaurant groups throughout the United States and Canada
- This person will focus on supporting customer engagement with the OpenTable software to ensure adoption after sale and installation are complete
- This person is charged with supporting a high client retention rate by maximizing customer satisfaction and driving deep utilization of OpenTable services
- Additionally, you will serve as part of a trusted advisory team and support an escalation path for restaurants in the Enterprise portfolio
- This role supports driving engagement, increasing reservation availability, and decreasing churn for large restaurant groups
- You will work remotely, using phone, e-mail, webinars, and other methods to convey ideas, perform training and resolve issues
- The OpenTable Enterprise Account Management team is dedicated to maximizing each restaurant's revenue potential by utilizing best-in-brand front-of-house management and online reservation technology
- Support account managers to build upon existing high-level relationships
- Serve as a liaison between the client(s) and appropriate company departments
- Support account managers to manage and maintain restaurant relationships to ensure high retention of current clients
- Support in providing customized product and operational presentations to existing customers
- Encourage customers to think differently about their business in ways that will help both parties achieve success
- Educate restaurants about trends in the industry and offer unique insight
- Provide partners with data and reports to better run their operations
- Support the Account Management team in consistently meeting and exceeding retention, revenue, and other goals, as assigned
- Provide follow-up with customers to ensure customer satisfaction
- Maintain communication records & prepare productivity reports as required
- Provide accurate documentation and feedback through wins/losses, forecasts/pipeline, references & company’s account management systems (including Salesforce)
- Remain knowledgeable of, and adapt to, the company's solutions to facilitate sales and restaurant relations efforts
- Leverage skills and client experience to continually evolve account management approaches and processes
- Support the Enterprise sales and operations teams as needed
- While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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