Site Support Solutions Team Manager, Care Access
Europe
Decentralized clinical research & trial services
Job no longer available
Decentralized clinical research & trial services
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To engage every healthcare professional in clinical research and to make clinical trials a care option for every patient.
Role
Who you are
- Strength in communication, planning, and time management skills
- Strong People Skills
- Demonstrated Project Management Experience
- Understanding of Clinical Research Site Dynamics
- Ability to influence effectively both internally and externally
- Candidate will be in Europe and have a willingness to travel as needed to sites in Europe
- Attention to detail, ability to meet deadlines and respond to sites in a timely manner
- Ability to handle pressure, juggle multiple responsibilities simultaneously, and work well with a diverse site and customer base along with internal teams. - Fluency in English and additional European languages required ( German and/or French a plus)
- Strong organizational skills
- Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, clients, and vendors
- Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals
- Strong computer skills with demonstrated abilities using clinical trials database, IVR systems, electronic data capture, MS word and excel
- Ability to balance tasks with competing priorities
- Critical thinker and problem solver
- Ability to work independently in a fast-paced environment with minimal supervision
- A minimum of 5 years in Clinical Research, Client Relationship Management or Customer Success role
- College degree or equivalent of education and experience
- Research experience
- Office/business skills
- Proven experience as supervisor or relevant role
What the job involves
- Communicate with clients, and project teams to implement and monitor impact of the site support services, tactical plans, make additional operational and recommendations as needed
- Manage the scope of work, objectives, quality and deliverables and other activities of assigned projects (based on scope, may co-manage or independently manage projects)
- Serve as primary operational project contact for site support programs with client to ensure appropriate communication channels are maintained and reporting schedules adhered to as required
- Management of assigned project budget to meet financial and company goals
- Coordinate project activities for study team and clients to ensure project milestones and deliverables are met
- Develop and implement risk management plans to support delivery of service capability
- Support continuous improvement to ensure quality measures are met and improving overall capability
- Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their role or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Pass on information from upper management to employees and vice versa
- Prepare and submit performance reports
- Decide on reward and promotion based on performance
- Hire and train new employees
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Our take
Through a network of distributed clinical research sites, on-demand popup sites, mobile infrastructure, and traveling clinical professionals, Care Access allows for decentralized clinical trials - focused on underserved communities.
Decentralized and virtually managed trials exploded in popularity during the height of the pandemic, and now they look set to stay. Care Access was established before this boom, and is therefore in a strong position to lead the way as this type of trial becomes more mainstream.
The company acquired IBPClin, in 2022 and CEMEC in 2025, both leading clinical trial centers in Brazil. These acquisitions highlight Care Access's intention to grow in South America as well as at home in the US. On top of this, it has opened a new clinical research site in Poland, in another move towards establishing a global presence.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- PTO/Vacation days, sick days, Holidays
- 100% paid Medical, Dental, and Vision Insurance. 75% for dependents
- HSA plan Short-term disability, long-term disability, Life Insurance
- Continued Education Allowance
- Culture of growth and equality
- 401K plan and matching contribution
Company HQ
Downtown Crossing, Boston, MA
Leadership
Ahmad Namvargolian
(Founder & CEO)Was a Research Scientist at the Lawrence Berkeley National Laboratory in California. Holds a Master's in Public Policy from the University of Chicago.
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