Senior Operations Excellence Manager, Guild Education
$109.6-159.1k
+ Stock options
Upskilling and education platform for America's workforce
Be an early applicant
Upskilling and education platform for America's workforce
1001+ employees
Be an early applicant
$109.6-159.1k
+ Stock options
1001+ employees
Company mission
To unlock opportunity for America’s workforce through education and upskilling.
Role
Who you are
- Familiarity with AI productivity tools and a demonstrated curiosity about how technology is reshaping operations work
- Prior people management experience strongly preferred
What the job involves
- The Operations Excellence team exists to lead high-impact, large-scale, cross-functional initiatives that enhance Guild's operational efficiency and effectiveness
- We do this by transforming the way Guild works — through process (re)engineering, system creation, organizational design consultation, and increasingly, AI-enabled solutions
- In this role, you will lead a team of operations professionals, own a portfolio of high-impact initiatives end-to-end, and drive measurable outcomes across the organization
- You are both a player and a coach: directly accountable for the outcomes of your team's work while developing the people who deliver it
- Team Leadership:
- Lead, coach, and develop a team, setting clear direction, managing priorities across the team's portfolio, and creating an environment where people do their best work
- Execute against team priorities set in partnership with the Director, managing your team's workload and sequencing to deliver on commitments
- Foster a culture of accountability, continuous improvement, and curiosity — especially around emerging tools and ways of working
- Operational Ownership:
- Own a portfolio of operational excellence initiatives end-to-end, from intake and scoping through execution, enablement, and sustainable handoff
- Shape and refine the team's approach to intake and prioritization in partnership with the Director, ensuring the framework is consistently applied and improved across the team
- Craft compelling business cases, define success metrics, and translate strategy into executable plans
- Drive measurable business outcomes, using data and analysis to assess performance, refine approaches, and inform what to work on next
- Maintain a high bar for quality and rigor across the team's portfolio — from root cause analysis and problem definition through to final deliverables and handoffs
- Manage key stakeholder relationships across the portfolio, proactively surfacing progress, tradeoffs, and risks to ensure alignment as work evolves
- Apply a systems-thinking lens to the team's work, ensuring proposed solutions account for downstream impacts across the organization before moving into design and build
- Strategic & Technical Thinking:
- Actively leverage AI tools, automation, and modern workflow capabilities to improve how the team operates and delivers work
- Stay ahead of the curve on emerging tools and approaches relevant to operations strategy, bringing new capabilities to the team and modeling a innovation-forward mindset
- Influence the operational strategy for AI-enabled tools or capabilities within the team's portfolio, ensuring strong performance, stakeholder alignment, and continuous improvement over time
Our take
The recruitment process can be the most costly element of a company's operation, with future-proof skillsets requirements resulting in the hiring of staff for niche tasks. Many existing employees of a company could have the potential to fill talent gaps and prevent the need for a new hire, but they often lack the training for such roles. Helping to solve this problem, Guild Education helps employers partner with nonprofit universities to train staff across a variety of subject matters, including high school completion programs, vocational opportunities, and enrollment in higher education.
As professional development is a strong employer benefit, Guild Education also pitches itself as a perk for employees, aiming to increase retention and worker satisfaction. By solving two major problems - a skills shortage and worker retention, it has gained large companies such as Chipotle, Target, Hilton and PepsiCo as corporate clients.
The platform has secured some serious funding too. And is using this funding to develop its healthcare and financial services learning modules and increase its offering to workers by exploring new ways to lower the barriers to learning, for instance through childcare solutions and financial wellness tools.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$265m
SERIES F
Jun 2021
$150m
SERIES E
Total funding: $643.5m
Company benefits
- Equity stake in the company providing ownership and a path to future earnings (when we succeed, we all benefit)
- free one-on-one coaching with a certified financial planner, a platform with budgeting tools, investment and equity management center and many more financial resources through Origin (we believe financial literacy not only supports you personally, but also has a lasting impact in creating positive generational wealth practices)
- Employee Assistance Fund for unforeseen crises, disasters, and/or personal hardships and you need a little extra financial support (funded by the company and fellow Guilders to create a community of support)
- legal support and resources to navigate complicated situations like estate planning name changes, immigration, and more
- 401(k) plan with a range of diverse investment options and personalized retirement advice
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
- Multiple paths to meet educational and professional goals
- Fertility benefits built into all of our medical plans
- A $10,000 family planning fund to take care of costs that aren’t covered by the medical plans like adoption, surrogacy, and egg freezing expenses
- 12-20 weeks of paid leave and a ramp-up program for Guilders to ease back into work after an extended time away
- An additional 3 weeks of paid leave if you are going through the adoption, surrogacy, or foster process to use prior to your child's arrival/placement to prepare and attend necessary meeting
- Inclusive guidance and support as you go through your family planning journey through Cleo
- Our on-site childcare center, The Beehive, offering care for children 3 months-6 years of age for employees and their friends and family members located in Colorado
- Personalized 1:1 support for anyone on the parenthood journey with access to a network of clinicians, experts, and specialists through Cleo
- 80 hours of low cost ($2/hr) emergency backup care for times employees unexpectedly find themselves without primary care for the ones they are responsible for
- Dedicated support in finding background-checked care providers to assist with child care, elder care, and chronic care needs through Helpr
- The ability to bring an actively nursing child and companion on work related trips
- Inclusive, affordable medical and behavioral healthcare when you need it
- Open PTO is available so Guilders can rest, recharge, and bring their best selves to work
- 10 Holidays including a collective week off over the 4th of July plus 5 floating holidays for cultural and religious events you celebrate
- Our leave policies are there to support employees and offer 12 weeks of fully paid medical, non-birthing parent, and caregiving leave as of day one of employment while birthing parents receive 18-20 weeks of fully paid leave
- Once Guilders reach 4.5 years of service, they are eligible for a 5-week fully paid sabbatical leave
- Up to 10 days of bereavement leave
- Up to 10 days of jury duty
- 8 sick days
Company HQ
Central Business District, Denver, CO
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 6 more jobs at Guild Education