Billing Support Specialist, Tebra
$24.52—$24.52 USD per hour
Digital healthcare tool provider
Job no longer available
Digital healthcare tool provider
1001+ employees
Job no longer available
$24.52—$24.52 USD per hour
1001+ employees
Company mission
To unlock better healthcare for every patient by getting your independent practice the right technology and support to thrive.
Role
Who you are
- If you’re passionate about problem-solving, delivering exceptional service, and making a difference in a dynamic environment, this role offers the opportunity to contribute meaningfully to both customer success and business growth
- High school diploma or equivalent required; associate’s degree preferred
- 12-month minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas company
- Experience in Medical Billing or Healthcare industry
- Understanding of medical billing workflows, insurance claims submissions, and payment processing
- Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus
- Knowledge of CMS forms, payer policies, and the US Payer landscape preferred
- Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred
- Knowledge of HIPPA compliance and data security best practices
- Ability to navigate and troubleshoot SaaS- based platforms and related integrations
- Basic coding knowledge related to medical billing and claims processing
- Understanding of claims submission and payer communications, including EDI enrollment process
- Analytics skills to diagnose and resolve billing-related issues efficiently
- Strong interpersonal and communication skills to support healthcare providers and billing teams effectively
- Experience using CRM platforms such as Salesforce
- Strong multi-tasking and time management skills
What the job involves
- As a Billing Support Specialist, you’ll play a vital role in providing top-tier service by delivering fast, accurate, and effective solutions to Billing customers
- Your ability to understand customer needs and resolve issues efficiently will directly impact customer satisfaction and help meet their objectives
- Provide billing support to healthcare providers, billers, and administrative teams via phone, email, and chat
- Resolve technical issues regarding billing, claims processing, utilizing features effectively, and payment issues within the platform
- Assist users in navigating the software, managing patient accounts, and utilizing features effectively
- Utilize Salesforce to log, track, and manage customer support cases
- Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams
- Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform
- Ensure compliance with HIPAA and healthcare data security regulations when handling sensitive information
- Collaborate with training teams to improve self-help documentation, FAQs, and user guides
- Meet or exceed customer satisfaction, response time, and resolution targets
- Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries
Our take
The digital age has demanded that healthcare providers offer services that are more modern but human. Tebra – a marriage of Kareo and PatientPop – offers cloud-based clinical and practice management software for independent healthcare practices that strive to achieve this goal.
Tebra already serves more than 100,000 providers in the United States, providing care to a total of nearly 100 million patients. Its genesis, a company merger between clinical and financial software and a leader in practice growth technology, has led to an all-in-one platform that is the first of its kind to serve a complete operating system for practices. Whilst competition among similar infrastructure grows, it remains a huge market in which both patients and practitioners are clamouring for solutions, allowing space for new and existing companies to build.
Tebra was recognized with a '2023 Best Place to Work' award by Built In and the future of the company seems rooted in observing and acting. Recent funding, bringing its valuation to over $1 billion, will go towards expanding solutions that respond to modern demands, such as building an online network that connects patients to the right providers; the healthcare equivalent to social media.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2022
$72m
EARLY VC
Nov 2021
$65m
SERIES A
Total funding: $137m
Company benefits
- Compensation: Employee referral program; stock options.
- Hybrid working model: Equipment stripend when hired; monthly work-from-home subsidy; indoor-outdoor workspaces.
- Time off: Flexible, paid time off; 10 paid holidays; employee recharge days.
- Physical well-being: Financial health tools; gym pass; fun express; annual fitness challenge; Obé Fitness
- Competitive medical, dental, and vision insurance
- 401k
- Employer-funded HSA
- Life and disability insurance
- Employee assistance program
- Accident insurance, critical illness insurance, legal & identity theft protection, pet discount program
- Learning: Mentorship program; professional development training; employee resource groups; dedicated DE&I; special events and speakers; LinkedIn learning lifeworks
- Team building: Community volunteer events; sponsored team events and sports; Recognition Program
Company HQ
Corona Del Mar, Newport Beach, CA
Leadership
Dan Rodrigues
(Co-Founder & CEO)Previously co-founded Scout and Kareo, serving as CEO for both. Experience as a Software Engineer for RealNetworks and a Managing Partner for Skematix.
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