Technology Support Analyst, Culture Amp
$78-85k
+ Equity
Employee platform for staff surveying and analytics
Be an early applicant
Employee platform for staff surveying and analytics
501-1000 employees
Be an early applicant
$78-85k
+ Equity
501-1000 employees
Company mission
Culture Amp's mission is to build a better world of work by making the power of people analytics accessible to everyone.
Role
Who you are
- You are passionate about helping people and will be there for them from their day one onboarding, and provide ongoing support for access, software, and hardware ensuring that they have everything they need to create impact
- Proven success and a background in customer support with a genuine interest in technology, (experience supporting Apple devices, MacOS, and SaaS tooling is advantageous but not required - we value the unique perspectives, experiences and skills each individual can bring to the team)
- Demonstrated success in remote and/or hybrid work environments. You have a sense of belonging, even from afar, and are able to manage individual responsibility while being collaborative in a distributed environment. Our team and those we support are spread all over the world and we are looking for someone who will not only join, but help grow our team’s culture and sense of community
- The ability to juggle competing priorities and feel navigating ambiguity is more of a quest than a blocker or challenge
- Empathetic, and this helps you align with people in times of high stress
- Curious and have an appetite to learn new skills and tools
- Self driven - You find value in the work you do because of the impact it has on people in the company. This makes even the boring or tedious parts of our work feel worth doing
- Well versed in the hard-skills required to provide a great support experience. These aren’t only technical - i.e. the ability to communicate clearly, structure interactions in a way that provides a journey and understanding to our users, create good documentation allowing people to help themselves (and much more)
What the job involves
- As a member of the Camper Technology Support Team, you will primarily provide an exceptional support experience to our (pretty amazing) people across the globe - creating a positive, reliable, and consistent IT experience that supports and enables everyone to continue to deliver impactful and quality results
- Our team thrives at the intersection of technology and people and is comprised of folks with strong technical, customer service, and communication skills
- This role is perfect for someone who has a strong internal drive, likes to solve problems, and can define their own priorities, requirements, and goals in a dynamic, fast-paced environment
- Less than 10% of all tickets get escalated through to our Engineers so an analytical and logical approach to problem solving is a must
- To get there, you’ll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates
- You will get creative with solutions, demonstrate perseverance, as well as work with others to achieve a lot more than you could on your own
- Represent Technology to a high standard across all interactions (Internal and external)
- Provide a positive Camper experience through rapid response, troubleshooting, analysis and resolution for all incidents reported; following the standard Incident Management processes, including functional escalation where appropriate
- Provide high-quality and consistent day-to-day technical response to Campers for access, software, and hardware within the Culture Amp corporate environment
- Provide support and maintenance activities for general environment, and office-based hardware (Including but not limited to collaboration rooms, cabling, printers, desktop equipment, peripherals, and periodic audit tasks)
- Facilitate and continually develop the Camper IT Onboarding Sessions ensuring an engaging and positive introduction to IT Support at Culture Amp
- Manage the Camper lifecycle - administering, supporting and maintaining Access, Enterprise Software, and Camper Hardware within the Culture Amp environment, and ensuring compliance with the applicable security policies through Onboarding, Role Changes, and Offboarding events
- Manage the IT Asset lifecycle and inventories, working with vendors as appropriate for coordination of delivery, installation, repairs, and returns ensuring Security and Finance compliance expectations are met
- Contribute to the ongoing success and growth of the team through the identification of enhancements or changes, formalising these into actionable project proposals or process improvement opportunities
Our take
The so-called ‘Great Resignation’ has highlighted what top companies have understood for years - that perhaps even more important than technology or branding, a company’s most valuable asset is its people. Culture Amp is an HR tech startup helping companies protect and enhance that value.
From its start as a survey platform, Culture Amp has grown to encompass analytics for managers, like turnover prediction and team goal tracking. It also has a sizable online community where users can connect and book workshops, including ones run by diversity, equity and inclusion experts.
The main way Culture Amp differentiates is its team of “People Scientists,” or organizational and behavioral psychologists who design surveys, work in its product team as analysts and serve as consultants for clients. Combining this with proprietary data derived from its wide pool of clients, the company can offer an exceptional service.
Culture Amp’s unrivaled data set and unique insights have made major impacts inside boardrooms globally. As the nature of the workplace is fundamentally changing post-pandemic, Culture Amp will hope that it can leverage its reputation to help even more customers navigate uncertain times.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$100m
SERIES F
Sep 2019
$78.1m
SERIES E
Total funding: $275.4m
Company benefits
- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Medical insurance - for you and your family so you can feel safe in these uncertain times
- Excellent parental leave and in work support programme, - for those families to be
- Flexible working schedule - where we can, let’s make work, work for you
- Fun and inclusive digital, and (in the future) in-person events
- Work from home opportunities
Company HQ
London, UK
Leadership
Didier Elzinga
(CEO)Previously Advisor at Centor for 9 years and Non-Executive Director at Tourism Australia for 4 years.
Douglas English
(CTO)Previously Solutions Architect at National Australia Bank for 5 years and Information Specialist at EDS for 1 years.
Rod Hamilton
(Board Member)Previously Principal Consultant at Unico for 4 years and Consultant at Accenture for 4 years.
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