Senior Manager, Faculty
Plus equity
2+ days a week in office
Making AI real
Open for applications
Making AI real
201-500 employees
Open for applications
Plus equity
2+ days a week in office
201-500 employees
Company mission
To help organisations across the public and private sectors use AI to understand more deeply, make better decisions and act faster.
Role
Who you are
- We are looking for someone with the right attitude & skills to take on this challenge and adapt with it as the requirements evolve, doing what’s necessary to help Frontier grow
- Your consistent high standards and versatility set you apart. You are motivated by solving challenging problems and finding a pragmatic path forwards
- Extensive experience in technology consulting, product development, or similar customer-facing role
- A proven track record of leading teams to deliver technically complex projects, particularly involving AI/ML technologies, leveraging technology platforms
- Exceptional communication skills, capable of simplifying complex concepts and fostering trust with both technical and business stakeholders
- Experience managing senior customer relationships and influencing across multiple internal teams
- A proactive and adaptable mindset, thriving in ambiguity and always finding solutions to drive success
Desirable
- You have experience delivering deployed software products to complex, enterprise-scale customers
- You have previously worked in agile development teams and understand how it applies to B2B product development
What the job involves
- Your role as Senior Manager will evolve as Frontier grows. You will balance strategic vision and operational excellence, forging deep relationships with customers and delivery partners
- Lead transformational AI system implementations by scoping solutions that deliver customer value and by navigating complex challenges in partnership with technical colleagues
- Manage enterprise customer accounts, including pricing, contract negotiations, resourcing and identifying growth opportunities
- Build trust with senior stakeholders in global enterprises through delivery excellence and a deep understanding of how Frontier addresses their unique problems
- Serve as the customers’ advocate within Faculty, providing feedback and insights to the product development team to enhance customer satisfaction
- Create scalable delivery assets, from playbooks and education guides to process improvements that empower delivery partners and customers alike
- Define and establish a customer support function tailored to diverse client needs
- Collaborate with the business development team to explore novel use cases and strategic growth opportunities for Frontier
Salary benchmarks
Our take
Faculty work with companies such as Samsung, the BBC, and Just Eat to figure out what they could do with AI, and then help them to do it through implementing the right skills, strategy and software.
The team have developed a platform with large cloud computing space for accessing large amounts of data usable to design and test AI models. As businesses realise the importance of using data to drive growth and stay competitive, Faculty have focused on making AI real through real world deployments and aim provide data to organisations so that they can make better decisions.
Faculty has worked with clients in a range of different industries, including healthcare, retail, government and energy. They are just one of the many companies utilising AI, but it’s their ability to work alongside organisations and apply the findings that will really help them to succeed.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
36% female employees
19% employee growth in 12 months
Company
Employee endorsements
Autonomy
"People here get a lot of trust to figure things out. They also get the chance to earn a lot of responsibility at a relatively early stage in their..."
Funding (last 2 of 3 rounds)
May 2020
$37.4m
SERIES A
Nov 2019
$10.5m
SERIES A
Total funding: $49.8m
Company benefits
- Hybrid working: We believe people have needs, responsibilities and interests that require something different to a strict working day. We trust people to organise and take accountability for their own work and do our best to support their lives outside Faculty. We provide you with all you need to work from home, including a laptop, keyboard, chair…even Sony headphones!
- Equity, we want you to benefit from Faculty’s growth and success
- Unlimited holidays: We encourage each other to use this time to take a break, work on personal projects, or to spend time with their friends and family
- Fantastic private health, optical and dental cover, for you & your family - including 24/7 unlimited virtual private GP appointments and covering pre-existing medical conditions
- Access to mental health coaching with Sanctus
- Lunch weekly, and more fruit, drinks and snacks than you could ever eat (for office-based employees)
- We work hard and make sure we enjoy what we do. So we have frequent socials and informal get-togethers to help make sure you enjoy your time with us. You’ll make friends and professional connections that will last a lifetime
Company values
- Grow the Best Team - Only hire people you’re convinced will make Faculty better. Take others’ development as seriously as your own. Build strong and collaborative teams.
- Do Great Work - Master your craft. Take pride in your work, even when no one is watching. Demand the highest standards from yourself and others. Work hard, but do it sustainably.
- Be Humble & Kind - Recognise that you’re always learning, and have something to learn from everyone. Always make the decision that is best for faculty, but treat people kindly as you do it.
- Act with Integrity - Have the courage to maintain integrity even when it’s costly to do so. Demand this from others without hesitation.
- Seek Truth - Seek the truth over winning the argument. Understand the root cause. Create an atmosphere in which the best idea succeeds, regardless of who or where it comes from.
- Maximise Impact - Care about the impact of your work. Find the thing that is most important to your customer. Design the best solution, not just what’s easiest or fashionable. Get it done fast. Make sure nothing falls through the cracks.
Company HQ
Old Street, London, UK
Articles
Leadership
Marc Warner
(CEO)Previously a Marie Curie Fellow in Physics at Harvard University, specialising in quantum sensing
Andrew Brookes
(CTO)Previously a CTO at Hillgate and Vice President at BlackRock
Angie Ma
(Co-Founder)Previously a Scientific Consultant at Bio Nano Consulting
Diversity, Equity & Inclusion at Faculty
Angie Ma (Co-Founder)
- AI changes everything, and so must we to make sure our people reflect the real diversity of society. We believe that recruiting talent with diverse experiences, perspectives and backgrounds encourages people to think differently and be more creative
- We welcome difference whether it’s ethnicity, religion, age, gender, gender identity, sexual orientation or disability so please be yourself!
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