Senior Customer Success Manager, Kyriba
$82.3-123.5k
+ Variable compensation. The role might also be potentially eligible to long term Incentive
More information about location
Liquidity performance platform
Job no longer available
Liquidity performance platform
1001+ employees
Job no longer available
$82.3-123.5k
+ Variable compensation. The role might also be potentially eligible to long term Incentive
More information about location
1001+ employees
Company mission
To help companies transform their liquidity management and use it as a strategic advantage.
Role
Who you are
- Four-year undergraduate degree preferred
- Solid experience in Customer Success, Account Management, or Sales
- Strong knowledge of SaaS models and value-based engagement
- Strong business and financial acumen; treasury domain expertise is a plus
- Track record of driving client adoption, retention, and growth
- Expert relationship-building, communication, and stakeholder management skills
- Advanced problem-solving, negotiation, and organizational abilities
- Ability to balance multiple priorities and drive results in a dynamic environment
- High degree of accountability, a “can-do” attitude, and customer empathy
- Experience facilitating executive-level meetings and advisory boards is a plus
What the job involves
- You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers’ needs and effectively communicate how we’ll help them become best run organizations
- You are a Customer Success professional who consults with customers to uncover and help achieve their business goals
- You cultivate C-level relationships and bring data driven insights to life
- You will also be responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health
- This is a strategic role working with our customers, Kyriba’s internal teams, and has central importance to our ongoing success as a company
- Engage with Kyriba’s customers to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements, consequently achieving mutual success across the customer lifecycle
- Manage a diverse portfolio of customers, including large global businesses and customers with a high-level of complexity, focus and intensity
- Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba
- Facilitate executive meetings that measure progress and business impact
- Strong outcome focused, drive to deliver value to customers in support of profitable growth and retention goals
- Establish success metrics, annual goals and key objectives with the customer. Leverage data & tools to track and deliver these metrics and goals
- Forecast risk of revenue loss in account base by anticipating and planning for your customers’ needs
- Develop and document advanced, cross-functional, account strategies in Customer Success Plans, deliver success through value and insight relevant and unique to each customer
- Identify opportunities at customer to grow Kyriba footprint through expansion of services
- Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
- Facilitate Customer Advisory Counsels and support board member relationships
- Exercise Self-awareness
- Prioritize multiple competing priorities and stakeholders
- Proactively collaborate with cross-functional teams to achieve successful customer outcomes
Our take
Now more than ever, businesses require rigorous financial health checks in order to plan for a sustainable future. Kyriba’s platform provides CFOs, corporate treasurers and IT analysts with the tools to connect, protect, forecast and improve their company’s liquidity.
Kyriba's solutions support financial self-analysis, offering actionable insights surrounding a businesses liquidity and short-term health. With 24 years of experience, it offers a strong alternative to traditional bank advice for corporations seeking to improve their financial well-being.
Kyriba’s risk management, treasury management, payments and connectivity products have seen the company process $15 trillion in payments annually. It has raised considerable funding which supports it to broaden its reach and help more companies of all sizes assess and improve their liquidity.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Sep 2017
$44.3m
SERIES E
Sep 2016
$23m
SERIES D
Total funding: $151.8m
Company benefits
- Responsible Time Off - We trust and support our employees to take the time off that they need to work at their very best
- Company Matching 401K - We care about your financial future and want to help you plan for it in any way that we can
- Excellent Insurance Plans - Whether it’s medical, dental, or life insurance plans, including HSA and FSA account options, we have you covered
- Wellness Platform Incentives - From yoga to tennis, 5ks to book clubs, we have a holistic wellness program to help you stay happy and healthy, every day
- Disability Insurance - We will do everything we can to improve your care in the event of short-term or long-term disability
- Employee Assistance Programs - We have several programs to help set you up for success, both in and out of the office
- Legal Services - A highly experienced legal team is available to assist and support you in legal matters
- Pet Insurance - Pets are family. So from dogs to cats, birds to turtles, we want you to know that we’ve got your pet family covered
Company HQ
University City, San Diego, CA
Leadership
Melissa Di Donato
(CEO & Chair)Also a Small & Medium Enterprise Digital Adoption Task Force Member at the Department for Business and Trade. Previously a Member of the Advisory Board at Porsche AG, INED at JPMorgan Chase & Co and Founder at Inner Wings.
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