HR Partner, Amazon

• Bachelor's degree or equivalent, or 2+ years of Amazon experience with 1-year human resources general experience or equivalent experience (e.g., operations, customer service, retail, manufacturing) experience
• Basic proficiency with Microsoft Office Suite (e.g., creating documents in Word, using basic spreadsheet functions in Excel, managing calendars/emails in Outlook)
• Ability to maintain confidentiality in handling sensitive information
• Experience communicating effectively with diverse audiences (e.g., explaining processes, addressing concerns, providing technical guidance)

Desirable

• In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture
• The HR Partner role offers an exceptional opportunity to build your career in human resources, focusing on employee experience, engagement, leadership development and HR operational excellence
• As an HR Partner on the AMZL PXT team, you will support PXT operations through consistent standard work execution, relationship-building, and timely issue resolution
• With a visible presence across site operations, you'll foster team culture, support engagement, and coach leaders on PXT practices
• You'll create positive employee experiences while building your skills in navigating increasingly complex issues and influencing without authority
• Success in this role comes from building strong partnerships, demonstrating sound judgment, and maintaining a customer-centric approach
• You'll learn to use data-driven insights and HR technologies to enhance the employee experience while developing core HR capabilities that will serve as the foundation for your career growth
• You will be expected to work onsite at an Amazon facility
• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters
• Handle sensitive information with discretion and professionalism
• Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities
• Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience
• Coach frontline leaders on behaviors that impact engagement and retention
• Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations
• Support the execution of site-level engagement, communication, and culture-building initiatives
• Coordinate logistics, gather feedback, and monitor effectiveness
• Learn to track and summarize PXT-related data (e.g. attrition/attendance trends, hiring data, employee sentiment)
• Help prepare insights for site reviews or team discussions
• Promote the use of self-service tools to resolve routine employee and manager questions
• Help identify recurring gaps and escalate opportunities to improve tool usability or adoption
• A typical day involves balancing standard work execution with responsive employee support
• You'll maintain consistent presence on the operations floor, engaging directly with hourly employees and partnering with leaders to address concerns and drive engagement initiatives
• Operating under the guidance of senior team members, you'll execute core HR processes while ensuring quality service delivery
• Through data tools and HR technologies, you'll assist in tracking metrics and identifying trends, while developing your ability to build trust through personal interaction
• You'll support employee engagement activities, help coordinate feedback channels, and assist in coaching and development of others
• When complex issues arise, you'll seek guidance from senior team members, learning to navigate challenging situations while developing sound judgment
• Success in this role comes from maintaining organized routines, demonstrating strong follow-through, and building effective partnerships with both the PXT team and operations leaders
• This role requires excellent organizational skills and the ability to thrive in a fast-paced environment where no two days are the same