Operations Specialist, Bolt
Micromobility
2+ days a week in office
Building the future of transportation
Open for applications
Building the future of transportation
1001+ employees
Open for applications
2+ days a week in office
1001+ employees
Company mission
To build a future where people don't need to own personal cars to move around safely and conveniently.
Role
Who you are
- You have at least 2 years of experience in Operations, Logistics, or a related field
- You’re fluent in English and German, a great collaborator, and you can easily network with people of various backgrounds
- You possess good analytical skills and experience working with software like Excel or Google Sheets
- You’re interested in shared mobility and new technologies, and you drive efficiency by improving and standardising processes
- You're a detail-oriented problem solver who takes responsibility for your work
- You can work independently and possess strong prioritisation and time management skills
- Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
What the job involves
- We’re looking for an analytical and solution-driven Operations Specialist to join our Micromobility team in Germany
- In this dynamic and hands-on role, you’ll manage Bolt’s e-scooter operations and drive business growth and profitability while ensuring our users have a great experience
- As an Operations Specialist, you’ll plan and manage all operations of one or more cities and be the first point of contact for any issues
- You’ll closely monitor KPIs to meet our operating standards, optimise operational efficiency and costs, and ensure that e-scooters are deployed to high-demand areas
- You'll work closely with the local Maintenance team, Operations Manager, and HQ teams, including Customer Support, Central Operations, Legal and Marketing, to address any issues related to operations or products
- Managing local operations, prioritising assignments effectively, analysing and monitoring city metrics, reporting them to relevant stakeholders, and identifying local trends, risks, and opportunities for improvement
- Streamlining operations by creating and optimising standardised processes to increase efficiency and resolve operational challenges
- Taking actions based on customer feedback and identifying areas of improvement to enhance our customers’ satisfaction
- Supporting the development of effective strategies to enhance our fleet's value proposition and improve performance and retention
- Ensuring compliance with all legal, health, and safety regulations and keeping relevant stakeholders informed of any changes or updates to avoid potential risks
Our take
Across Europe, more and more people are choosing flexible, on-demand transport instead of owning a car. And ride-hailing, shared vehicles and new technology like autonomous driving are all part of this shift. So, cities are pushing for safer and more efficient transport, which is encouraging mobility companies to invest in electric vehicles and even driverless solutions which could eventually reshape urban travel.
Bolt has positioned themselves right in the center of this change, with is leading mobility platform that offers ride-hailing services across more than 50 countries. Through its app, Bolt connects users with transport options designed to be affordable and simple.
Recently, the company partnered with Stellantis to explore Level 4 autonomous, driverless vehicles, showing just how far ahead Bolt is looking for its next phase of mobility.
That said, Bolt operates in a very crowded market and urban mobility is highly competitive, with many local and international players all trying to come out on top. Even so, demand for shared and on-demand transport is at an all time high and only growing. Bolt's broad geographic reach, focus on scale and willingness to invest in future technologies puts it in the perfect position to keep growing.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Jan 2022
$734.5m
SERIES F
Aug 2021
$701.7m
LATE VC
Total funding: $2.0bn
Company HQ
Veerenni, Tallinn, Harju County
Leadership
Markus Villig
(CEO)Markus founded Bolt in 2013 and has served as the CEO since.
Salary benchmarks
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