Customer Support Associate, Sure
Plus equity
More information about location
Digital insurance sales and services platform
Open for applications
Digital insurance sales and services platform
201-500 employees
Open for applications
Plus equity
More information about location
201-500 employees
Company mission
To provide a simplistic approach to the complex problems associated with digital insurance.
Role
Who you are
- 2-3 years experience in a customer service or support facing role or contact center environment
- Experience using productivity software (G-Suite, Zoom, Zendesk)
- A natural inclination to work within a culture that is fast-paced and dynamic
- You pride yourself in your ability to go above and beyond for customers
- Excellent problem-solving skills and proactive in finding solutions
- All-around team player, self-starter, and troubleshooter with a willingness to learn
Desirable
- Prior experience in insurance (or a Property and Casualty License) is great to have, but not required—we will provide training
- Conversational Spanish is great to have, but not required
What the job involves
- Provide an elevated customer experience across channels including phone, text, and email
- You’ll spend your day dedicated to exceeding the expectations and needs of our customers
- Become a subject matter expert on specific insurance requests and respond with quick, accurate and comprehensive answers
- Collaborate with our customers on topics such as billing, account information, documents and policy changes
- Assist in building out new processes and supporting all aspects of our insurance sales funnel
- On an as-needed basis, you will also participate in various projects and conversations for finding the best ways to scale for growth
Our take
Sure is a software-as-a-service provider that powers API-based digital insurance programs for enterprises and brands. Rather than underwriting the insurance themselves, Sure acts as a platform that enables brands to sell their own insurance packages which are actually underwritten by legacy insurers like Nationwide, Chubb and MetLife.
Not long ago, the company partnered with Zibo to streamline the renters' insurance process for tenants, a smart move in a world that used to be exclusively in person and is transitioning to digital. There are great benefits to having insurance and rent management under one online roof, for landlords and tenants alike. It has since teamed up with PorchPals for embedded package insurance and was recognised as one of the fastest-growing tech companies in North America.
The recent arrival of competitor Boost - founded by Sure's Series A venture capital backer - hasn’t deterred the company at all. In fact, Sure claims to be profitable, and boasts an impressive range of clients – like Tesla, Intuit, Mastercard.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
27% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2021
$100m
SERIES C
Jun 2019
$23.1m
SERIES B
Total funding: $141.7m
Company benefits
- Equity - Take pride in what you’re building as an owner of the company. Equity is available for all Sure employees
- Comprehensive Health Coverage - Select medical, dental, and vision for you and your family. Elect from multiple plan options to meet your needs
- Unlimited PTO - Time off that’s meant to be taken. We understand the importance of recharging so that you can live your best life
- Extra Cash - 401k retirement savings, flexible spending account, referral bonuses, and more
- Parental leave - Welcome the newest member of your family with fully paid time off and a gradual return to work program following leave
- Mental health breaks - Take a moment for yourself with company-provided meditation apps or build relationships with team members via virtual gatherings and celebrations
Company values
- Passion: We believe in our mission
- Innovation: We think novel thoughts
- Collaboration: We elevate output through teamwork and leave our egos at the door
- Action: We get the job done
- Authenticity: We embrace what makes you, you
Company HQ
Downtown, Santa Monica, CA
Articles
Leadership
Wayne Slavin
(CEO & Co-founder)After working as Senior Sales Engineer for Linspire, Wayne co-founded NetStumbler.com, a tool to detect wireless LANs, BackupRight, online data backup services and Language Fish translation services. Before co-founding Sure, they were the VP of Product Management for Tapingo, letting individuals buy things instantly.
Jarod Kolman
(Co-founder)After Founding and working as Managing Director of Limestone Properties, Jarod co-founded Jarod continues to be Chairman for Limestone Properties, a leading estate agent for residential investment properties in Sandton.
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