Senior Digital Insights & Experimentation Analyst, Eurostar
6 Month Fixed-term Contract
1 day a week in office (Kings Cross, London)
High speed international train
Posted today
High speed international train
1001+ employees
Posted today
1 day a week in office (Kings Cross, London)
1001+ employees
Company mission
To create an experience for their passengers that’s always truly exceptional.
Role
Who you are
- Strong expertise in Adobe Analytics and digital analytics within an ecommerce or customer-focused environment
- Proven experience designing, managing, and evaluating A/B and multivariate testing programmes
- Advanced analytical and statistical skills, with the ability to solve complex business problems using customer behavioural data
- Excellent data visualisation and reporting skills, using tools such as Power BI, Tableau, or similar platforms
- Strong storytelling and communication abilities, with confidence presenting insights and recommendations to senior stakeholders
- Working knowledge of SQL and Python for data analysis and insight generation
- Ability to influence decision-making, build effective stakeholder relationships, and work collaboratively across cross-functional teams
- Proactive, curious, and commercially minded, with a passion for continuous improvement, experimentation, and customer experience optimisation
What the job involves
- An exciting opportunity awaits you as Senior Digital Insights & Experimentation Analyst in our Commercial department
- The Senior Digital Insights & Experimentation Analyst is an essential part of the Digital team, providing analytics and actionable insights helping to increase revenue and improve user experience
- You will be working closely with other leaders across the business teams to set-up and maintain processes and best-practices which encourage impactful work
- Deliver actionable digital insights and recommendations that support product development, enhance customer experience, and drive commercial growth
- Design, implement, and analyse A/B and multivariate experiments to optimise digital journeys and improve business performance
- Build and maintain dashboards, reports, and measurement frameworks that enable teams to track performance and make data-driven decisions
- Partner closely with Product, Commercial, and Digital teams to identify opportunities, solve complex user experience challenges, and influence strategic decisions
- Translate complex data into clear, compelling stories and presentations tailored to both technical and non-technical stakeholders
- Ensure the accuracy and integrity of analytics and experimentation data through robust quality assurance and governance processes
- Champion a culture of continuous optimisation by promoting experimentation best practices and sharing insights across the wider business
- Mentor and support fellow analysts, contributing to the development of analytical capabilities, methodologies, and standards
Application process
- The close date for this role is 5PM on Wednesday, 2 September 2026
Salary benchmarks
Our take
Since 1994, Eurostar has been the only high speed train that travels directly between the UK, France, Belgium and the Netherlands using the Channel Tunnel. Capable of top speeds exceeding 180 miles per hour, the Eurostar carries thousands of passengers a day between western European capitals.
Recently Eurostar has faced difficulties, with trains running almost a third empty due to bottlenecks in stations, caused by the regulatory effects of Brexit and a shortage of station and border control staff. Eurostar has responded by consolidating its operations, discontinuing journeys to Ashford and Disneyland Paris to focus on its core offering.
Eurostar acquired Thalys in 2022, a train operator using the high-speed network between Paris and Brussels. The company has integrated the two companies' branding, and is uniting the booking systems and loyalty schemes to offer a single package to customers anywhere on the network. It is hoped that this will offset the recent slump in customer numbers and allow Eurostar to reach its goal of 30 million passengers by 2030, which a new carbon-neutral Amsterdam terminal will also aid in reaching.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- Eurostar Vouchers
- 75% London Underground discount
- European + National Rail Discount
- Incredible benefits for candidates working in the UK offices. This includes 33 days of leave (including bank holidays), final salary pension scheme and more!
Company HQ
London, UK
Leadership
Jacques Damas
(CEO)Was previously Executive Director at Groupe Keolis and SNCF. Before that was COO at Eurostar.
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