Senior Strategic Customer Success Manager, Iterable
$124-180k
Plus equity
AI-powered customer communication platform
Open for applications
AI-powered customer communication platform
501-1000 employees
Open for applications
$124-180k
Plus equity
501-1000 employees
Company mission
To connect people with products that bring them joy.
Role
Who you are
- The role is ideal for an individual with very strong executive communication skills and experience navigating large organizations to identify key stakeholders
- One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description
- Exceptional communication and interpersonal skills
- Strong ability to understand technical concepts and problem solve
- Desire to teach new customers about the platform
- Passion for startups, software, and SaaS products
- Willingness to travel up to 25% of the time
- Significant experience with email marketing, push or SMS software
- Familiarity with technologies like APIs, HTML, CSS, and Javascript
What the job involves
- As a member of Iterable’s Strategic Customer Success team, you will be responsible for the relationship with high-value ($800k+ ARR) customers
- You will be tasked with making sure they are happy and getting as much value as possible from the product
- You will build relationships with stakeholders across the company with the goal of expanding the use of Iterable as appropriate
- This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission
- In addition, as a member of the customer success team, you will relay product feedback from our most important clients back to the engineering team
- Proactively manage a book of strategic-level ($800k+ ARR) Iterable customers
- Ensure customers have a smooth onboarding and implementation phase
- Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities
- Work with the Support team and other cross functional teams to triage any issues faced by your customers
- Understand how customers are using the product and find ways for them to use it more effectively to increase ROI
- Lead regularly scheduled check-ins, produce EBRs (may require onsite travel), and drive client satisfaction
- Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions
- Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
- Maintain a trusted advisor relationship with each assigned client
Our take
Iterable is a growth marketing platform that enables brands to create, execute and optimize cross-channel campaigns. The company aims to complement and support marketers in creating effective user engagement campaigns throughout the sales funnel, and across all channels.
The global omnichannel retail commerce platform market is huge, and the opportunity within this sector has bought with it considerable competition for Iterable. Despite this, the company has firmly established a name for itself and now has over 1000 customers (including DoorDash, Fender, Calm, Box, and Cars.com).
After raising significant funding in 2021, and a change in leadership that same year, Iterable has invested in several sales-focused AI technologies in order to appeal to enterprise companies. In 2025 it achieved the feat of surpassing one trillion customer interactions, demonstrating that its momentum is still very strong.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$200m
SERIES E
Dec 2019
$60m
SERIES D
Total funding: $342.2m
Company benefits
- Medical, Dental & Vision Insurance
- Life & Disability Benefits
- Flexible Spending Accounts
- Health Savings Accounts with Employer Contributions
- Premium Calm Membership
- Health and Fitness Stipend
- Paid Parental Bonding Leave
- Paid Sabbatical
- Internet and Mobile Phone Reimbursement
- Learning and Development Stipend
- Family Forming Benefits
- Paid Holidays
- Flexible Time Off
- Balance Days
Company HQ
Financial District, San Francisco, CA
Leadership
Andrew Boni
(Founder & Chief Scientist)Was CEO of the company for 4 years. Previously an Application Services Developer at Boston College and Lead Web Developer at Kollaboration Boston.
Sam Allen
(CEO)Accomplished executive who has managed $3B+ P&Ls. Spent almost 11 years at Salesforce and previously co-founded and was CEO at ScanCafe.
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