Bilingual Outbound Enrollment Specialist, Pomelo Care

• The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients and families over the phone
• Fluent in Spanish
• Excellent customer service and communication skills
• Willing to work some nights and weekends
• Are internet-connected, able to work remotely
• Familiar with working with people assigned to Medicaid health plans
• Passionate about changing the current landscape of healthcare
• Strong organizational and time-management skills
• Ability to work independently and as part of a team

Desirable

• As an Outreach & Engagement Specialist, you will be responsible for making outbound calls to patients to enroll them into Pomelo Care services
• You will also educate patients on Pomelo Care clinical and social resources available to them through their health plan
• Conduct outbound calls and digital outreach (SMS, email) to patients to provide information and education about Pomelo Care services and resources
• Manage inbound calls from potential patients
• Achieve member enrollment goals as driven by company KPIs
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services
• Work with families to schedule appointments and follow-up care as needed
• Participate in training and development opportunities to stay current on healthcare trends and regulations