Associate Director of Operations, Angi

$140-150k

Salary commensurate with experience and performance. Eligible for end performance bonus & equity package.

Senior and Expert level

New York

2-4 days a week in office

On-demand marketplace for home services

Job no longer available

On-demand marketplace for home services

1001+ employees

B2CPropertyB2BMarketplaceInternet of ThingsHome improvementConstructionMobile

Job no longer available

$140-150k

Salary commensurate with experience and performance. Eligible for end performance bonus & equity package.

Senior and Expert level

New York

2-4 days a week in office

1001+ employees

B2CPropertyB2BMarketplaceInternet of ThingsHome improvementConstructionMobile

Company mission

To help people love where they live, by becoming the home for everything home.

Job

Company

Role

Who you are

Bachelor’s degree required with MBA preferred
5+ years of driving impact in operations or business line in a fast-paced and high-growth environment
Ability to review, analyze and tell a story with data so as to influence and drive the business
Focus on customer service and deliver best in industry experiences for customers
Must be willing and able to flex between high-level, strategic thinking to diving deep and getting your hands dirty
Must be self-driven and able to work autonomously
Experience working effectively with partner stakeholders, both internal and external
Strong written and verbal communications skills

What the job involves

Angi is looking for an Associate Director of Strategy and Operations to join the Real Estate team
Identify opportunities to improve key business and operational levers and lead initiatives to address them
Analyze data sets to uncover insights to better manage the business
Structure and manage large scale initiatives that will materially improve customer experience and P&L OKRs
Review business metrics weekly, addressing any gaps in service as they arise
Serve as point of contact for all partner inquiries related to operations, escalations or project management
Hire, develop and manage a growing team of account managers and supporting staff

Our take

Angi is a result of the 2017 merger of popular local services review platform Angie’s List, and prescreened contractor sourcing platform HomeAdvisor. The resulting platform provides a digital marketplace for homeowners to browse and secure home services, projects, and contractors.

Angi is performing particularly well in North America and has helped over 150 million homeowners. Certainly, the company has embarked on what should prove a majorly lucrative partnership with Walmart over coming years. Angi services will be marketed and available at Walmart both online and offline, giving the company a shot at netting some of Walmart’s 220 million global customers.

What's more, Angi's membership option attracts a huge number of subscribers. This has drawn more activity to the site, with members returning three times more to complete additional requests compared to non-members. This launch as well as the partnership with Walmart has propelled Angi firmly down the path of further expansion.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.5)

Trustpilot (2.6)

Company

Company benefits

Full medical, dental, vision package to fit your needs
Flexible vacation policy; work hard and take time when you need it
Pet discount plans & retirement plan with company match (401K)
The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

Company HQ

River North Art District, Denver, CO

Leadership

Angie Hicks

(Chief Customer Officer & Director)

A Harvard Business School Graduate who went on to found Angie's List, which eventually became Angi.

Salary benchmarks

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