Technical Writer, CrowdStrike

• Solid understanding of cloud computing and/or cloud security, including cloud-native technologies, such as containerization, orchestration, and serverless computing
• Experience and/or understanding of DITA/XML and structured authoring
• Experience using a technical authoring tool, preferably OxygenXML Editor
• Demonstrated understanding of topic-based authoring and reusable information architecture
• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations
• Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice
• Dedicated user-centric approach to focus on what the customer needs, not what the system does
• Experience exploring a customer’s problem space and addressing their needs through documentation
• Exceptional audience analysis, written and verbal communication, and problem solving
• Strong grasp of user experience fundamentals
• Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone

Desirable

• As a Technical Writer III, you’ll write customer-focused product documentation that delivers the right content to the right user at the right time
• You’ll work closely with other writers, content strategists, product managers, engineers, and UX designers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing
• Produce high-quality documentation—new features, release notes, API docs, and more—to guide and educate customers
• Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out
• Contribute to our writing team’s standards, processes, and best practices
• Build strong, cross-functional partnerships with designers, developers, and product managers
• Advise and assist other writers, and participate in collaborative content reviews
• Advocate for the customer in all aspects of your job
• Help define our team’s strategy and vision while also independently managing your own projects