Manager of Customer Success, Justworks
$134.2-147.6k
OTE
$122-134.2k
BASE
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
Be an early applicant
$134.2-147.6k
OTE
$122-134.2k
BASE
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you
- You are a customer-obsessed leader with a proven track record of developing high-performing, consultative teams that go above and beyond for their customers
- You thrive in a fast-paced environment and bring a balance of strategic thinking and hands-on leadership, guiding your team to drive customer satisfaction, deepen relationships, and unlock revenue growth
- You are an exceptional listener and communicator who simplifies complexity, empowers your team to think critically, and fosters a culture of curiosity, accountability, and continuous learning
- Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening
- Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior
- Adaptability - the ability to adjust your approach or actions in response to changes in your external environment
- Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things
- Foundational sales knowledge - the specific set of sales skills (prospecting, nurturing, engaging, presenting, etc) and knowledge (product, markets, trends, business etc) necessary to enact the exchange of value between a buyer and the vendor
- Curious - the innate desire to learn, grow and understand
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
- 5+ years of professional experience in customer success, account management, or relationship management, with at least 1+ years of people management or team leadership experience
- Proven track record of building, coaching, and developing high-performing, consultative teams that drive customer satisfaction, retention, and revenue growth
- Proven ability in owning, growing and retaining a book of business
- Strong business acumen with the ability to guide teams in identifying expansion opportunities, navigating complex customer scenarios, and delivering measurable value
- Experience in healthcare, HR, insurance, or HR Tech/SaaS environments preferred
- Exceptional communication and interpersonal skills, with the ability to influence, coach, and simplify complex concepts for both internal and external audiences
- Demonstrated ability to operate strategically while executing tactically in a fast-paced, evolving environment
- Strong analytical and problem-solving skills, with experience leveraging data to inform decisions, identify trends, and drive improvements
- Highly organized with the ability to manage competing priorities, scale processes, and drive operational excellence across a team
- Collaborative and adaptable leader who partners effectively cross-functionally and fosters a culture of accountability, curiosity, and continuous learning
What the job involves
- We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating
- As a Manager of Customer Success, you will coach and develop Customer Success Managers to act as trusted advisors and extensions of their customers’ teams
- You will enable your team to advocate for customers, identify and act on growth opportunities, and partner cross-functionally to drive meaningful outcomes
- By elevating both the customer experience and your team’s commercial acumen, you will ensure long-term customer success on the Justworks platform while contributing to overall business growth
- Hire, onboard, and develop a high-performing team of Customer Success Managers
- Coach and empower CSMs to build strong, consultative relationships with customers, deeply understand their business goals, and consistently demonstrate value throughout the customer lifecycle
- Guide your team in proactively driving customer satisfaction, retention, and growth through routine engagement, business reviews, and promotion of Justworks products and solutions
- Monitor team portfolios to identify risks and opportunities, coaching CSMs on retention strategies, expansion, and navigating complex customer challenges
- Partner cross-functionally to advocate for customer needs, share trends and insights, and drive improvements that enhance the customer experience and influence product and business decisions
- Elevate your team’s ability to simplify complex concepts and manage sensitive or high-impact customer situations with professionalism and empathy, communicating directly with customers as needed
- Drive operational excellence by refining processes, improving quality, and holding the team accountable to key metrics such as customer health, adoption, retention, and revenue growth
- Support and develop your team through regular 1:1s, performance feedback, and career development, fostering a culture of accountability, curiosity, and continuous learning
- Other duties as needed based on department and/or organizational needs
- As a Manager of Customer Success Management, how results are achieved is paramount for your success and ultimately result in our success as an organization
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's 2024 acquisition of the international employment-of-record (EOR) company Via is a promising sign of it's continued strength.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Founder & Directive)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 41 more jobs at Justworks