Account Executive, Intercom

Small Business

$128.5-173.9k

All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Plus equity

Junior and Mid level

San Francisco Bay Area

The modern customer communications platform

Job no longer available

The modern customer communications platform

1001+ employees

B2BEnterpriseCommunicationCustomer serviceSaaSAutomation

Job no longer available

$128.5-173.9k

All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Plus equity

Junior and Mid level

San Francisco Bay Area

1001+ employees

B2BEnterpriseCommunicationCustomer serviceSaaSAutomation

Company mission

Intercom's mission is to make internet business personal.

Job

Company

Role

Who you are

2+ years experience in closing role
1+ years selling SaaS products
Experience in outbound prospecting
Strong sales instincts and track record hitting and exceeding quota
Exceptional written and verbal communicator
Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
Ability to close net new business in a competitive environment
Exhibits a growth mindset, intellectual curiosity, and ambition

What the job involves

Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment
Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach
Provide timely and accurate forecasts and clear visibility on revenue performance
Maintain up-to-date knowledge of our product and processes
Create your own demonstrations, tailored to client needs
Engage in team development and mentoring
Represent the voice of the customer to cross-functional partners, including Marketing and Product
Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team

Our take

If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.

While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.

Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

41% female employees

-7% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (3.4)

Company

Funding (last 2 of 7 rounds)

Mar 2018

$125m

SERIES D

Apr 2016

$50m

SERIES C

Total funding: $240.8m

Company benefits

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Generous public transport allowance for commuting
Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Open vacation policy and flexible holidays so you can take time off when you need
Work from home opportunities
Health insurance
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Regular compensation reviews - we reward great work
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Company HQ

Financial District, San Francisco, CA

Leadership

Eoghan McCabe

(Co-Founder & CEO)

Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.

Des Traynor

(Co-founder & CSO)

Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)

Ciaran Lee

(Co-founder)

Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.

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