Client Success Manager, January
$80-110k
This role also includes a competitive equity package
Tech-enabled debt collection
Job no longer available
Tech-enabled debt collection
101-200 employees
Job no longer available
$80-110k
This role also includes a competitive equity package
101-200 employees
Company mission
January's mission is to improve borrowers' lives, help creditors improve collections, and in the long term, end debt. For good.
Role
Who you are
- You have 3+ years of experience in client service, customer success or strategic account management supporting enterprise clients, preferably at a startup
- Are excited about the opportunity to support a fast growing technology startup using customer success as a key lever of growth for the business. You’re comfortable with a fast-paced environment that provides you with the right balance of autonomy and guidance
- Are coming from past teams that have been well-oiled machines. You've seen what's required to take a (B2B) startup customer success organization to the next level and have played a role in helping get to that point
- Have an innate ability to communicate clearly and persuasively enables you to establish trust and build rapport across organizations, but you're not afraid to be direct and ask hard questions to create more productive conversations
- Have strong verbal communication skills that are is bolstered by strong presentation skills. You feel comfortable both creating and presenting slides that may visualize conceptual or complex topics
- Are energized by operating in the weeds, but you find the signal in the noise. You've leveraged tools like Excel, SQL and/or visualization dashboards (e.g. Tableau) to translate large amounts of data into clear, actionable business insights
- This role is perfect for the data-driven, empathetic relationship builder who wants to operate at the center of client, company, and product growth
What the job involves
- As a Client Success Manager, you'll be front and center with our clients, taking them from pre-close of sale, through onboarding, into implementation, and ongoing engagement taking them from pre-close of sale, through the onboarding and implementation process, and ongoing engagement(e.g. monthly/quarterly business reviews)
- You'll establish trust quickly, listen intently, and empathize with the complex and sometimes customized needs of our clients
- Reporting to and working closely with the Client Success Lead, you’ll be part of growing our Client Success org and will be a key spokesperson of client feedback to the rest of the company
- Own a subset of our client relationships end-to-end, from day-to-day request management to performance analysis to leading regular check-ins and business reviews
- Actively analyze and interpret performance data which informs how we present data-driven insights to our clients to drive growth
- Continuously seek client feedback, and work closely with our Product and Engineering teams to turn the highest impact client feedback and requests into process and product improvements
- Identify both windows of opportunity and potential points of friction as it relates to growing with each of our clients. You are comfortable and effective at proactively raising both with the team in a structured way
- With our Client Success Lead, you will serve as the "voice of the client" within January. The team will look to you to understand what's working, what isn't, and where our biggest pain points and opportunities are
Our take
January’s platform for borrowers and creditors is out to improve the debt collection experience from both sides by building better trust between them, and making repayments much easier through a user-friendly platform.
Debt collection agencies have long had a poor reputation for being predatorial, uncompassionate, and difficult to deal with. Given that around 70 million people in the USA are at the debt collection stage of the lending/borrowing cycle, the potential for a more humane solution like January’s to scale up is huge.
The last few years have seen January – which was originally launched at Debtsy in 2016 – go through a period of significant growth in both headcount and revenue. Having secured further funding in 2023 from major credit unions and fintechs, the startup is growing its product offerings and expanding its market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
48% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2023
$12m
SERIES B
Mar 2022
$10m
EARLY VC
Total funding: $28m
Company benefits
- Hybrid and remote work opportunities
- Unlimited PTO
- Flexible work hours
- Generous new parent leave for all employees
- Free lunches
- Annual learning and development budget and opportunities to develop – combine
- 401K
- Gym membership reimbursement
- Medical, dental, and vision
- Commuter benefits
- Pet-friendly office (only in NYC, for now!)
Company HQ
Chelsea, New York, NY
Leadership
Jake Cahan
(CEO)Previously founded SourceRE, a real estate services startup, before becoming an investor at Third Prime Capital.
Salary benchmarks
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