Software Engineer, knack
Support
No-code application development platform
Job no longer available
No-code application development platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To make software simple - no coding required.
Role
Who you are
- You have intermediate full stack JavaScript knowledge, NodeJS experience, you’re comfortable with CLI usage, and you’re familiar with working in databases
- A problem solver. You love to troubleshoot and debug issues, and can leverage browser dev tools to do so. The harder the challenge, the deeper you want to go. You aren't afraid to do the work
- Detail oriented. You understand that noticing the smallest detail can mean the difference in reproducing a tricky issue
- Humble but opinionated. You have lots of ideas, yet you are happy to shift directions when a better path emerges. You take your work much more seriously than you take yourself
- Level-headed. You're at your best when things get hard, like if issues pile up or multiple priorities compete for your attention
- Comfortable being uncomfortable. You’re not afraid to have the hard conversations, participate in an environment of giving and receiving constructive feedback, and advocate to do your best work
- Hungry for meaningful work, and space to do it. Knack is a complex product in a complex space and the work is extremely challenging - but also deeply rewarding. Knack makes a major impact in the work of thousands of companies and organizations
What the job involves
- Resolve technical issues using JavaScript, CSS, and API knowledge along with debugging tools and a technical mastery of the Knack product
- Be the last point of escalation for the Customer Success team on technical issues
- Help manage the issue backlog, assisting developers with priority and reproduction, and assisting the success team with explanations, verification, and workarounds
- Assist with creating tools used by our internal teams to support customers
- Contribute to internal documentation on technical troubleshooting and issue resolution
- Provide training to the Technical Support team as needed
- Be an inspiring and supportive teammate by actively participating in active feedback, idea generation, teaching, learning, and in general being a delightful human being
- Front-end: Vue.js, Webpack, Backbone, SCSS
- Back-end: Node.js, PostgreSQL, MongoDB, Redis, AWS
- Testing: Jest, Mocha, Playwright
Our take
Tired of building the same features over and over within their online database work, the founders of Knack set out to create the building blocks to jump-start each application, resulting in the creation of a no-code software development platform that provides users with the tools to create efficient business applications for tasks like productivity, accounting, and team workflow.
Launched in 2012, Knack is now being used across the globe with over 15,000 customers including Spotify, Zendesk, CAT, Honda, and Harvard University. Funds raised by the company are being put towards accelerating its growth, focusing on creating additional product features, and expanding its development and customer support teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
68% employee growth in 12 months
Company
Company benefits
- Flexible Paid Vacation: Take the time you need to stay motivated, charged, and balanced. You’ll get required days off for birthdays and Knackiversaries
- Workstation Allowance: We want your work from home space to have everything you need! We offer a workstation allowance to help with that
- Healthcare: For US Knacksters: We offer health, vision, and dental, covering 75% of the premium for you and your dependents. For Spain Knacksters: We offer private health insurance through Mapfre
- Learning Credits: An annual allowance is provided to stay on top of your game with classes, books, and conferences
- Referral Incentive: An annual allowance is provided to stay on top of your game with classes, books, and conferences
- Family Support: We offer a generous paid family leave to welcome any new additions to your family
Leadership
Derek Hutson
(CEO)Alongside Knack, they're a Managing Partner at Morgan Creek Strategies. Previously an Operating Partner at Resurgens and CEO at Liquibase.
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