Customer Success Manager, Passion.io
More information about location
No-code app builder
Job no longer available
No-code app builder
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To empower creators, teachers, and entrepreneurs to make the world a more confident and passionate place.
Role
Who you are
- Technical role experience interfacing directly with customers is essential
- 1+ years’ experience in the role of CSM or similar (customer education, onboarding at SMB or Enterprise level)
- SaaS Direct experience
- Experience implementing or streamlining processes around CSM support cycle
- User experience with CSM tools (ie. Salesforce, Hubspot, Intercom, Zendesk etc)
- Experience using playbooks and health scores
- Tenacity and Grit to solve problems and improve quality of support to our key creators
- Customer obsessed mindset
- Upselling/closing skills
- Understanding key moments across the customer lifecycle that matter and how best to proactively engage
- Ability to customize/tailor support experience by segment / use case
- Technical ability *(from support side of product, API’s, Integrations, marketing, copy)
- Organization / planning skills
- Copywriting and Verbal Communication skills
- Fluent in English
What the job involves
- Managing a portfolio of our premium customers, across the entire lifecycle
- Further test and improve playbooks, aligning to key moments that matter for time to value, feature adoption, expansion, and renewals
- Really dig into data to pull actionable insights that help to guide and measure
- Engage proactively with your clients, ensuring high engagement and activity rate from customers
- Ensure your customers maintain high health scores, and proactively and creatively engage and solve for those who don’t
- Collect and share insightful feedback from our customers back into other CS teams, marketing, and product
- Work closely with other teams on cross-functional projects/OKRs aimed to improve retention
Our take
The internet provides an invaluable platform for experts and educators to share their knowledge, in the form of training courses, workout videos, and other streamable content. However, creators usually resort to the convenience of hosting content through a third party, and with this comes limitations, restrictions, and hefty fees.
Passion.io provides a no-code online video content platform, enabling experts, course leaders, teachers, and instructors to design their own app with live streaming, push notifications, and interactive community functionalities. The platform's no-code framework enables users to customize and brand their digital experiences, without the need for coding knowledge or expensive assistance.
Whilst the company will face fierce competition from educational content platforms such as Skillshare and YouTube, Passion.io has been wise to recognize that content creators need bespoke and unrestricted solutions, without programming being involved. Through its no-code approach and unified suite of digital content tools, the company aims to increase accessibility to bespoke and interactive online experiences for both the creators and their audiences.
Steph
Company Specialist at Welcome to the Jungle
Insights
84% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2020
$2.8m
SERIES A
Jun 2020
$2.9m
SERIES A
Total funding: $6.5m
Company benefits
- 🌍 Remote-First - Work from anywhere in the world!
- ✈️ Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece)
- 📈 Career Growth - Coaching, training, and conferences on us
- ⚡ Creative Freedom - Your ideas matter. Your work makes a real impact
- 🖥️ Tech Gear Budget - Get the setup you need to shine
- 🏝️ Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate
- 👶 Paid Parental Leave - Because family first, always
Company HQ
Spring Branch West, Houston, TX
Leadership
Matthias Bellmann
(Co-Founder & CEO)Experience as Co-founder and Co-CEO of RegioJobs Europe from 2011 to 2015, and as Co-founder of kirondo GmbH from 2013 to 2015. CEO of Warp Internet since 2010.
Daniel Harvey
(Co-Founder & CRO)Sales Manager for In House Lettings Ltd. from 2014 to 2015. Head of Sales for Be Street Smart from 2015 to 2016.
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