Client Strategist, Morning Consult
Financial Services
$72.1-113.4k
In most cases, we target the midpoint of our salary ranges ($92,800) for new hire compensation + Variable compensation + Equity grant
Decision intelligence
Open for applications
Decision intelligence
201-500 employees
Open for applications
$72.1-113.4k
In most cases, we target the midpoint of our salary ranges ($92,800) for new hire compensation + Variable compensation + Equity grant
201-500 employees
Company mission
To improve how global business, financial, and government leaders make decisions.
Role
Who you are
- You’ll thrive here if you enjoy building strong client relationships, are energized by solving business challenges, and are motivated by both individual and team success
- Bachelor’s degree or the equivalent combination of education and relevant experience
- 4+ years of professional experience in customer success, account management, consulting, or a related client-facing role. Experience in financial services, private equity, banking, and fintech is preferred
- Experience with market research: understand core ICPs, including goals, motivations, and industry challenges
- Experience managing a portfolio of accounts and driving measurable client outcomes
- Strong verbal and written communication skills; able to tailor messaging to different audiences and influence decision-makers
- Comfortable analyzing data and creating dashboards or reports to demonstrate value
- Proactive, strategic thinker who anticipates client needs and takes initiative to solve problems
- Able to maintain composure and structure in ambiguous or challenging situations
- Motivated by achieving both individual and team goals, open to feedback and continuous improvement
- Familiarity with SaaS platforms and/or data products is a plus
- Willing to take feedback, learn, and grow; an ethos of continuous self-improvement
- We welcome diverse and non-traditional backgrounds and encourage you to apply even if you don’t satisfy every single bullet on this list!
- It’s expected that you’ll learn and grow throughout your time at Morning Consult, so if you’re open to building new skills, we’d love to hear from you
What the job involves
- As a Client Strategist at Morning Consult, you will be a key partner to a portfolio of financial services, private equity, banking, and fintech clients, ensuring they achieve meaningful outcomes through our syndicated data products and platform
- You’ll blend consultative relationship management with product expertise, proactively guiding clients to maximize value and drive business impact
- You will manage a portfolio of accounts, develop tailored engagement strategies, and serve as a trusted advisor—helping clients navigate the platform, adopt new features, and realize the full potential of Morning Consult’s solutions
- You’ll also play a critical role in identifying risks and opportunities, collaborating with internal teams, and supporting the ongoing evolution of our Customer Success function
- Customer Success team members are experts in the Morning Consult Intelligence products and partner closely with our clients to help them leverage the platform to address critical business needs and goals
- Our mission is to drive customer engagement, retention, and expansion by helping clients best leverage their subscriptions to Morning Consult’s syndicated solutions
- Manage a portfolio of 35-50 client accounts in financial services, private equity, banking, and fintech – building strong, consultative relationships and understanding each client’s unique business objectives
- Lead onboarding and training sessions for new and existing users, ensuring clients are set up for success and can fully leverage the platform’s capabilities
- Proactively engage clients to drive adoption of new features, track usage metrics, and ensure the product is meeting evolving needs
- Develop and deliver customized dashboards and reports that align with client goals and changing business contexts
- Monitor account health, identify and escalate risks or opportunities, and collaborate with internal teams to deliver timely solutions
- Drive contract renewals by demonstrating value, addressing concerns, and identifying opportunities for expansion
- Collect and relay client feedback to inform product, marketing, and operational improvements
- Encourage client advocacy by identifying and supporting opportunities for case studies, testimonials, and referrals
- Contribute to team strategy and process improvement as we continue to scale the Customer Success function
- Perform such other tasks and duties as may be required or assigned from time to time in the Company’s discretion
Our take
What began as a single poll looking at the American youth has become one of the fastest growing technology companies in North America, as previously classified by Deloitte. Morning Consult is a global decision intelligence company that specialises in online survey research technology.
It has become a first port of call for many industry leaders who want access to its technology that offers insights, news, and analysis at speed and scale. This position is down to the company’s access to over 100 million people globally, generating tens of thousands of daily interviews. Morning Consult's impressive client base represents more than half of the Fortune 500, including many companies that feature in the Top 10 in their respective fields.
Unlocking unicorn status in 2021, this new status and capital will see its development of additional AI applications whilst continuing to grow its global data collection infrastructure. Despite a round of layoffs in 2024 undertaken to aid profitability and product development, the company will maintain its top-tier seat within the rapidly-growing decision intelligence market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$60m
SERIES B
May 2020
$31m
SERIES A
Total funding: $91.1m
Company benefits
- 401(k): 5% Employer Match; Immediate Vesting.
- Health, Dental & Vision: PPO & HSA Options; Cost-free Dental.
- Flexible Vacation: Take What You Need; 16 Company Holidays.
- Caregiver Leave: 12 Weeks Fully Paid; UrbanSitter Partnership.
- Lifestyle Spending Account: $50 per month.
- Phone Reimbursement: $80 per month.
Company HQ
Penn Quarter, Washington, DC
Leadership
Alexander Dulin
(CTO)Received a Bachelor of Arts in Political Science from University of Rochester before founding Morning Consult.
Kyle Dropp
(President)Previously served as an Assistant Polling Analyst for The Washington Post. Has experience as a Researcher for Princeton University, Harvard Election Data Archive and Stanford Spatial Social Science Lab, before spending nearly 5 years as Assistant Professor of Government for Dartmouth College.
Max Courtney
(CCO & Co-Founder)Prior to serving as CCO, acted as Director of Business Development and later as Chief Revenue Officer for Morning Consult.
Michael Ramlet
(CEO & Co-Founder)Previously served as the Principal of Purple Strategies. Continues to be a Member of The Economic Club of Washington, Page Society , and The Economic Club of Chicago, whilst sits on the Board of Advisors for the University of Minnesota.
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