Engagement Specialist, ThrivePass
COBRA
$37-43k
More information about location
Employee benefits management platform
Job no longer available
Employee benefits management platform
21-100 employees
Job no longer available
$37-43k
More information about location
21-100 employees
Company mission
To empower employees to Thrive through exceptional service & innovate benefits technology.
Role
Who you are
- 1-2 years’ experience in customer service, phone support or similar field
- Familiar with standard insurance concepts, practices, and procedures such as medical, FSA, HSA and COBRA as well as HIPAA
- Demonstrated understanding of how to deliver high-quality customer service
- Working knowledge of Microsoft Word and Excel
- Ability to understand how to utilize technology and phone systems
- Ability to identify and provide solutions for client needs
- Quick learner and detailed oriented
- Strong communication skills, complemented by both excellent verbal and written communication
- Customer-centric with a strong desire to help people; highly empathetic
- Positive attitude
- Takes initiative to uncover/develop solutions prior to escalating issues
- Ability to take on new projects and easily transition between tasks
- Team player who is receptive to coaching and adaptive to change
- Desire to excel and grow each day
- Ability to work in a remote environment
What the job involves
- Consistently hit quarterly Big 3 goals while embodying our CARE values
- Deliver stellar customer service to all COBRA members as they are in their COBRA election period or enrolled in COBRA
- Interact directly with COBRA members through our ticketing solution and phone system to answer all inquiries
- Consistently meet and exceed service level agreements (SLAs) for all phone, email support and file processing
- Process qualifying event notices, election forms, coverage changes and termination letters in a timely and effective manner
- Identify issues or inefficiencies and follow escalation path for resolution
- Responsible for timely and effective member support, problem resolution and pro-active follow-up
- As necessary, back up our India Operations team in processing qualifying event notices, election forms, coverage changes and termination letters
Our take
It’s crucial, now more than ever, that employers keep on top of their benefits packages. Overhauls of recent years have led to a shift in employee expectations, especially around health and wellness benefits; unused benefits features have been draining funds; and the labor market is hot, meaning tailored and appealing benefits packages are critical for attracting top talent. ThrivePass is one of a handful of HR tech companies looking to help employers stay ahead.
Employers can use the ThrivePass platform to offer lifestyle spending account, tuition reimbursement, pre-tax smart accounts, and a suite of benefits products for both new and exiting employees. Employers can also easily monitor and manage engagement and spending, allowing them to ensure benefits are both tailored and within budget.
The company will benefit from the recent upswing in HR tech spending, which comes as companies look to digitally transform employee management. This wave also brings with it competition, however. Rival startups like the fast-growing Forma (who have yet to expand into pre-tax products) and the well-funded Flash (who are targeting remote workforces) join a growing field of strong competitors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2022
$5m
EARLY VC
Mar 2019
$3m
SEED
Total funding: $9.2m
Company benefits
- Health, Dental, and Vision Insurance
- Monthly Thrive Account Stipend
- Sabbatical Program
- Employee Assistance Program
- 'Take what you need' PTO and Sick Leave
- Parental Leave
- Life and AD&D Insurance
- Annual Learning and Development Funds
- 401K Match
Company HQ
Cole, Denver, CO
Leadership
Andreas Deptolla
(President and Board Member)Previously worked as an Account Manager at Bertelsmann and Arvato, and is also a Board Member at Apogee Entertainment and Wishlist. Recently completed an Entrepreneurial Master Program at MIT.
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