Core Integration Specialist, MeridianLink

• Excellent verbal and written communication skills
• Work well in a team environment, personal commitment, effort, motivation through challenges, and initiative in all aspects of work
• Aptitude for learning new programming languages and technologies
• Good problem-solving skills
• Super strong passion for learning, and teaching others what you know

Desirable

• We are looking for Core Integration Specialist who have an aptitude and/or experience with programming and who also enjoy client interaction
• You will use your technical expertise to triage and troubleshoot Core Integration-related issues for our clients and coordinate with staff and internal resources to ensure that support tickets are resolved in a timely manner
• Manages backlog, readily updates clients and internal staff, and solves cases in a timely manner
• Participates in technical workshops with clients to derive value added services and implementations
• Gathers Core Integration requirements from clients to create cases for staff to resolve
• Analyzes business workflows and technical information provided by clients and advises the best custom solution for the client’s business workflow
• Contributes to internal knowledgebase by documenting client requests in a clear and concise form to reduce the turnaround time that is necessary to complete a given request
• Troubleshoot and rapidly identify solutions that can be implemented without the need for additional resources
• Helps peers understand various requirements/constraints of the supported Core Integrations
• Performs other projects/duties as assigned
• You’re happiest to help improve the quality of support tickets, thus helping our software integration programmers provide better turnaround time and providing clients with a better customer experience
• You thrive in a technical environment that’s team-oriented while still acknowledging individual achievements