Customer Success Manager, Nitra

• We need an expert in account management who will help Nitra continue its exponential growth trajectory and momentum
• Proven track record (2+ years) of success as a Customer Success Manager or similar role
• Exceptional ability to communicate and foster positive business relationships
• Experience in managing and working with a diverse group of stakeholders and customers
• Enjoy working in an unstructured start-up environment (lack of process does not frustrate you)
• Excellent written and verbal communication skills – proven ability to effectively interact with medical professionals
• Expert level time management and organizational skills – adept at handling and frequently re-prioritizing a high volume of tasks
• The ability to see challenges as opportunities to level up. High-achieving and goal-oriented. A self-starter, you are always able to understand the bigger picture, and take a leading role to impact it
• A collaborative spirit – transparent in your work, output, and decision making
• Passion for creative thinking and bold ideas for growing the business/enhancing customer experience

• A Customer Success Manager who will be responsible for managing Nitra’s customers and channel partners
• Onboarding new customers and channel partners
• Providing a first-class customer experience to all customers and partners, ensuring their needs are met
• Monitoring and tracking customer and channel partner performance, driving growth by increasing share of wallet and preventing customer churn
• Establishing clear client retention goals
• Serving as a trusted advisor and the primary point of contact for customers, resolving their issues and complaints, and working collaboratively with product and engineering teams to improve the product and customer experience

• Flexible vacation policy
• Retirement benefits (401K match)
• Equality - everyone at Nitra is an owner, when the company wins, you win
• Comprehensive health, vision, and dental insurance options

Total funding: $16m

Nitra is attempting to play a part in the reshaping of the archaic financial systems we all interact with today, specifically targeting the inefficiencies of the US healthcare system. To do this, it is bringing transformational and disruptive digital finance to thousands of healthcare professionals struggling with complex medical business processes that do not align well to traditional forms of credit.