AI UX Conversational Analyst Internship, Rocket Lawyer
£32-39k
More information about location
Affordable online legal services
Be an early applicant
Affordable online legal services
201-500 employees
Be an early applicant
£32-39k
More information about location
201-500 employees
Company mission
To ensure everyone has access to affordable and simple legal services.
Role
Who you are
- Recent Grad: Research focused Masters degree in Linguistics, Cognitive Science, or a similar field
- Analytical Curiosity: You love digging into data to find the "Why" behind a user's behavior
- Writing Skills: You can take a 10-sentence text and turn it into a 2-sentence conversational response without losing the meaning
- Research Background: You have undertaken previous research projects in different areas. Cataloging experience is a plus
- Some familiarity with LLMs (like Gemini) and a desire to learn professional tools
- Mission-Aligned: You believe that everyone, regardless of their bank account, should have access to legal protection
- Language/ Translation Skills: You can understand the nuances in analyzing the style, tone and language used by Copilot, and identify where users respond positively
What the job involves
- Rocket Lawyer is making the law affordable and simple
- You will join the Rocket Copilot™ team to help us bridge the gap between complex legal logic and a friendly, human-centric conversational experience
- This is a high-impact role where you will see your work live in a product used by millions
- Transcript Analysis: Review anonymized chat logs to identify where Rocket Copilot "hallucinates" or where users feel frustrated by legal complexity
- Research Design: Work with product, design, data, legal, and engineering teams to establish user-value focused research questions to assess user value and value gaps in our products
- User Research Support: Help coordinate and take notes during usability sessions where real users interact with our AI agents
- Quality Audit: Maintain a "Library of Truth"—documenting the best-performing conversational patterns to be reused across the platform
- Outcome focused: Focusing on producing insights on which conversations lead to conversion and engagement
- Prompt Testing: Run "A/B tests" on different AI prompts to see which version provides the most helpful, legally safe, and engaging response
- Style Guide/ Rubric: Based on your insights during this internship, create a style guide on voice and tone to which users respond better
- Reports to: Principal Product Manager
- Location: Remote, but you must be located in the UK during the internship
- Duration: June 8, 2026 - August 14, 2026, working 37.5 hours per week
Application process
- Recruiter Phone Screen
- Role Assessment(s)
- Hiring Manager Interview
Salary benchmarks
Our take
Despite the law being there to protect people, many do not have access to the help they need due to the cost and complexity associated with the legal process. This is what Rocket Lawyer is setting out to change, striving to make the law affordable and simple for everyone.
With financial backing and technical support from GV and its other partners, Rocket Lawyer has developed a cloud-based platform connecting millions of people with the legal help they need, at a fraction of the traditional cost. Using simple Q&A interviews and forms, as well as live consultations with attorneys on their mobile phones, tablets and desktop computers, small business owners, self-employed individuals and consumers can now manage a wide variety of legal situations with relative ease.
Thanks to strategic funding, Rocket Lawyer has been able to expand its platform, enhancing the digital tools it offers to customers and meeting the increasing demand for online legal services. The company is constantly evolving, rolling out new features like Rocket Tax™, which provides an affordable way for people to file their taxes with the help of a professional. As it continues to innovate, Rocket Lawyer remains committed to making legal and financial services more accessible to everyone.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2021
$223m
GROWTH EQUITY VC
May 2013
$15m
LATE VC
Total funding: $276m
Company HQ
The East Cut, San Francisco, CA
Leadership
Charley Moore
(Founder & CEO)Previously the CEO of Onstation Corporation for 3 years and Board of Directors Member at EDFUND for 1 year.
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