Senior Data Informatics Analyst, ServiceNow
Cloud Analytics
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Bachelor's in Computer Science, Data Science, Management Information Systems, Finance, Statistics, Analytics or any other related field. An equivalent of the same in working experience is also acceptable for the position
- 4+ years of working experience as an analyst with 1+ of those years in designing and development data visualization and executive level dashboards
- Must have expert level understanding of financial dashboard design and data visualization best practices
- An understanding of cloud architecture, underlying markets and key market drivers, and global megatrends and the value of data & analytics in acting on external disruption and market trends
- Must be able to work in fast paced environment and be able to adopt to changing requirements
- Knowledge of SQL, Python and R
- Knowledge of Tableau, Tableau Prep, Power BI and other BI analytics tools
- Knowledge of ServiceNow Platform desired
- Knowledge of Performance Analytics desired
- Communication skills
- Strong analytical skills
- Interpersonal skills
What the job involves
- Deliver effective Cloud Analytics and reporting across the Cloud business, leveraging Analytics and tools. Ensure metrics are focused on driving the achievement of goals and productivity for the Cloud business
- Create, track, and report on financial metrics and OKRs for all aspects of Cloud operations
- Establishes key performance indicators, SLA's, metrics and measurements demonstrating focused on total cost of ownership
- Execute analytics projects to extract, manage, and analyze data from multiple applications, ensuring that deadlines are met
- Enforce and follow all company policies and procedures to ensure data integrity
- Identify business opportunities and ensure customer satisfaction
- Define critical KPIs and build core operational dashboards to help teams drive operational rigor and manage performance
- Identify and implements critical metrics vital to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory
- Implement organizational level dashboards including forecasting, planning, deployment, incident and problem management, and change management analytics across Cloud/Infrastructure & Operations
- Generate insights and storylines through translation of metrics and a deep understanding of our internal processes, customers, and products
- Solve and present complex problems in an understandable way to stakeholders, business leaders, and executives
- Remain engaged and involved with industry best practices and policies
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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